What are the responsibilities and job description for the Head of GTM and Customer Operations position at Axle Mobility?
About Axle
Axle is rebuilding the back office of commercial vehicle operations with AI-native tools for the people who keep the world moving: technicians, service managers, drivers, operators, fleet managers and executives.
Our products already power real workflows for fleets and service providers, and demand continues to accelerate as customers pull the product into their operations. We’re backed by top investors like Base10 and supported by industry leaders who see Axle as the blueprint for the future of fleet repair and maintenance operations.
About This Role
We’re hiring a Head of GTM Customer Operations to operationalize and accelerate Axle’s commercial engine into the next phase. This is a great role for someone who wants to work across the team, own customer-facing outcomes end to end, and build the processes and systems that set up Axle to scale.
What You'll Lead
- Run and scale pilots: scoping, onboarding, training, proving value, and expanding
- Own customer operations: success, field ops, renewals, and structured feedback loops
- Build our scaling GTM motion: segmentation, value props, messaging, repeatable sales plays
- Partner deeply with product and engineering to ensure customer realities shape the roadmap
- Develop Axle’s operational backbone: documentation, metrics, processes, and cross-team coordination
- Represent Axle externally with fleets, service providers, OEMs, and strategic partners
Who You Are
- 3–6 years of experience across customer-facing, operational, or strategic roles
- (e.g CX, operations, consulting, product / program management, or similar)
- Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
- Comfortable going from strategic thinking to hands-on execution in the same day
- Resourcefulness and a very strong bias toward action ("Let me take a quick first stab at it..." energy is very appreciated.)
- Excited to work at a startup where you’ll own projects end-to-end and ship quickly
- Collaborative, curious, low ego
Bonus points if you have founder/early stage start up (0-25 people) experience. Extra bonus points if you eventually want to start your own company.
What We Offer
- A fun, innovative product with strong customer pull
- Working with a high-agency team solving a real industry problem
- Competitive compensation meaningful early equity
- Medical, dental, and vision insurance 401k (no match yet)
- Generous home-office and equipment budget
- LA office in the Arts District regular team meetups
- Location Note: While we prefer the role be based in the Los Angeles area, we are open to a great fit remote candidate willing to travel out here at least 1x a month!