Tax Collector

Tax Collector 2

Location: Phoenix, AZ 85007 (Hybrid)

2 Months Contract C2H

Experience Required:

• Previous two positions should each be at least one consecutive year in a fast paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Job Description:

This position includes the following:

• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations
• Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
• Schedules field visits to taxpayer’s residencies, places of employment, and/or business locations
• Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
• Negotiate payment arrangements
• Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale

Skills Required:

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Skills Preferred:

• Spanish-speaking
• Process Improvement

Experience Preferred:

Experience with participating in process improvement activities

Education Required:

High school diploma or equivalent

Education Preferred:

Associates Degree or higher