What are the responsibilities and job description for the Customer Service Representative position at Axius Technologies Inc.?
Key Responsibilities
- Provide friendly, professional, and efficient customer service via phone, email, and chat.
- Process customer orders accurately and in a timely manner.
- Maintain a positive and empathetic attitude while addressing customer concerns.
- Document and resolve complaints or inquiries professionally.
- Communicate effectively with supervisors and team members to ensure customer satisfaction.
- Learn and promote additional products and services as appropriate.
- Participate in regular team meetings and training sessions.
Skills & Requirements
- Minimum typing speed of 35 WPM and 10-key by touch.
- Minimum 2 years of customer service experience (call center or office preferred).
- Strong verbal and written communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional demeanor and strong problem-solving abilities.
- Proficiency with email, data entry, and computer systems.
Salary : $16