What are the responsibilities and job description for the IT Support Engineer – L2 | Plant & Infrastructure Support position at Axiom Technologies?
IT Support Engineer – L2 | Plant & Infrastructure Support
Job Description:
We are looking for an experienced IT Support Engineer to provide end-to-end technical support across office environments, fabrication areas, and paint shop floor systems. This role requires strong hands-on expertise with plant operations, end-user technologies, and infrastructure services across multiple locations, including Syncreon, CLI, and other plant facilities.
Key Responsibilities:
- Provide L2 support for Windows, macOS, and infrastructure services.
- Troubleshoot and resolve issues related to office systems, fabrication systems, and paint shop floor operations.
- Offer on-site “feet-on-the-street” network support, including network hardware changes and basic troubleshooting.
- Support SCCM environments and assist with Microsoft Intune configurations.
- Ensure timely remediation of vulnerabilities across shop-floor machines and workstations.
- Manage IT hardware lifecycle, including shipment, returns, replacements, and inventory.
- Configure, manage, and troubleshoot printers, scanners, and other peripheral devices.
- Participate in plant leadership calls to provide IT updates and support ongoing initiatives.
- Attend weekly change management calls and support patching activities.
- Adhere to operational standards, ITIL processes, and service delivery objectives to support plant infrastructure.
- Maintain comprehensive documentation for service desk workflows, processes, and end-user procedures.
- Escalate major incidents or service interruptions to Plant Leadership and the MIM (Major Incident Management) team.
- Coordinate and support hardware vendors during on-site visits and plant activities.
Preferred Skills & Experience:
- Strong problem-solving and troubleshooting abilities in a manufacturing or plant environment.
- Hands-on experience with SCCM, Intune, and vulnerability management.
- Good understanding of networking fundamentals.
- Effective communication skills to collaborate with leadership, vendors, and cross-functional teams.