What are the responsibilities and job description for the Desktop Support Engineer – Warsaw – Indiana position at Axiom Technologies?
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide onsite assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Job Description – IT Desktop Support Engineer
Overview:
We are seeking an experienced IT Desktop Support Engineer with strong technical troubleshooting skills and the ability to provide high-quality end-user support. The ideal candidate will have 4 hands-on experience managing desktops, laptops, peripherals, software, and basic network tasks in a professional environment.
Responsibilities:
- Provide Level 1 and Level 2 desktop support to end users (Windows & macOS).
- Install, configure, and troubleshoot hardware such as laptops, desktops, printers, and mobile devices.
- Support software installations, updates, and application troubleshooting.
- Perform user account management in Active Directory, Office 365, and other platforms.
- Handle network connectivity troubleshooting including LAN/WAN, VPN, and Wi-Fi issues.
- Manage ticketing system tasks, ensuring timely updates and resolution.
- Assist in device imaging, backups, and asset inventory management.
- Collaborate with remote IT teams and escalate issues when required.
- Maintain documentation of processes, configurations, and issues.
Qualifications:
Certifications such as CompTIA A , Network , or Microsoft certifications are a plus.
Strong knowledge of Windows 10/11, macOS, and common enterprise applications.
Experience with Active Directory, Office 365, and basic networking concepts.
Familiarity with ITSM/ticketing tools (ServiceNow, Jira, etc.).
Strong communication, customer service, and problem-solving skills.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to