What are the responsibilities and job description for the GAP 1 position at Axiom Product Administration?
Axiom is an industry leading automotive product provider and administrator. We create, sell, and service contracts and other products via our state-of-the-art facility and systems. Axiom is looking for a GAP I (Guaranteed Asset Protection) to provide exceptional customer service to consumers, lenders, and other partners. The primary responsibilities include but are not limited to documenting all consumer interactions, reviewing total loss documents, and ensuring consumers understand the claims. You will serve as the main point of contact for customers, dealers, and lenders. The ideal candidate will possess great communication skills, problem-solving, organizational skills, and call center experience as well as a dedication to providing excellent customer service.
About Axiom Product Administration
Named one of the fastest growing private companies in St. Louis by the St. Louis Business Journal, ranked No. 72 on Deloitte’s Technology Fast 500™ in 2019, annual recipient of Auto Dealer Today’s Dealers’ Choice Award 2018 through 2022, and winner of St. Louis Post Dispatch’s Top Workplaces in St. Louis 2023, Axiom is a full-service, nationwide F&I (finance and insurance) administrator, building the transformative roadmap of success for dealers and their customers in an evolving automotive marketplace.
Job Responsibilities
- Provide efficient and courteous service to both internal business partners and external consumers for resolution of claims via telephone and email
- Provide information regarding benefits, coverage, payment, policies, and procedures via telephone to consumers, lenders, and other partners
- Maintain accuracy of claims, emails, and documents within company timelines
- Handle inbound phone calls regarding new, open, and resolved claims
- Identify and index documents needed to process claims
- Accurately process and inputs data and information within company timelines
- Ensures consumer understands the claim process and required documentation, including deadlines
- Builds and maintains strong working relationships with peers; both internal and external
- Other duties as assigned
Qualifications
- Strong communication and conflict resolution skills
- Ability to adapt to a constantly changing fast paced environment
- Effective analytical and problem-solving skills
- Strong Data Entry Skills
- Displays professionalism and a positive attitude
- Ability to learn new computer programs and department processes
- Self-motivated and ability to work with minimal supervision
Preferred Qualifications
- Must have at least 2 years of customer service experience
- Past GAP processing or Automotive Insurance experience is a plus
What you’ll love about Axiom
- Comprehensive Benefits Package that includes Medical, Dental, Vision & Ancillary Policies
- 401K Retirement Plan with a 5% company match
- Paid Time Off Accrual Plan starting with 15 days for new hires’ first two years of service
- Paid Holidays & Floating Holidays
- Casual Dress Code
- Free Roadside Assistance
- Education Reimbursement
- Childcare Reimbursement
- Paid Parental Leave
- Career advancement opportunities
- Company Sponsored Outings
To learn more about Axiom, go to www.axiomadmin.com. To apply for this position, go to www.axiomadmin.com/who-we-are/careers.
Axiom is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age, genetic information (including family medical history), or any other protected characteristic protected by law. Disclaimer: The above statements are not intended to be a complete statement of job content, but rather to act as a guide to the essential job functions performed by the employee assigned to this classification. Axiom retains the discretion to add or change the duties of the position at any time.
Salary : $45,000 - $50,000