Wire Services Supervisor

At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board!

We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:

• 12 Paid Holidays
• Generous Paid Time Off
• 4% Match on our 401(k)
• Medical, Dental and Vision Benefits
• 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability

Key Responsibilities and Accountabilities

• Supervise, coach, train, and develop Wire Services personnel, including performance management, scheduling, workload balancing, cross-training, hiring support, onboarding, succession planning, and resource planning.
• Process, review, approve, and release domestic and international wire transfers and drawdowns in accordance with bank policies, dual-control procedures, and approval authority limits.
• Validate wire instructions, beneficiary information, account numbers, routing information, and payment details prior to release.
• Oversee daily wire operations, monitor wire queues, ensure service levels and cutoff times are met, and serve as the primary escalation point for wire exceptions, operational issues, customer concerns, and processing disruptions.
• Investigate and resolve repairs, amendments, recalls, trace requests, research requests, operational discrepancies, and other wire-related exceptions.
• Monitor operational reports, system alerts, file transmissions, service levels, processing volumes, exception trends, and control effectiveness and implement corrective actions as needed.
• Review transactions for potential fraud, sanctions concerns, unusual activity, or operational risk and escalate as appropriate.
• Perform and oversee reconciliations of wire activity, settlement accounts, correspondent accounts, and related general ledger accounts and resolve processing discrepancies and out-of-balance conditions.
• Ensure compliance with applicable regulations and internal policies, maintain required documentation and audit trails, and coordinate responses to audits, compliance reviews, regulatory examinations, and remediation efforts.
• Provide operational support to banking centers, Treasury Management, clients, internal departments, vendors, correspondent banks, and payment partners regarding wire processing and operational issues.
• Develop, maintain, and enhance procedures, controls, quality standards, and operational documentation while identifying opportunities to improve efficiency, automation, system functionality, and customer service.
• Participate in and coordinate system testing, upgrades, implementations, conversions, payment-related projects, and business continuity planning activities.
• Provide leadership and operational oversight for the Wire Services function and perform other duties as assigned.

Supervision of Personnel

• Provides day-to-day leadership, work direction, training, coaching, and workflow oversight for Wire Services staff.
• Direct supervision of Wire Services personnel, responsible for employee performance management, coaching, training, scheduling, and development.

Working Conditions

• Typical office environment. Minimal physical effort required, normally seated with freedom of movement on a regular basis. The incumbent will be expected to be able to work Monday through Friday and work will mainly be performed at the Maitland location; occasional evening and weekend work may be required. Flexibility with work location and hours may be granted if circumstances permit.

Travel

• None

Qualifications Summary

Education

• High School Diploma or GED equivalent; 2-years College in Business-related field preferred.

Experience

• Minimum 7 years of banking experience with at least 5 years in wire operations, payment operations, or related banking operations.
• Minimum 2 years of supervisory, management, or team leadership experience preferred.
• Experience managing operational risk, audit activities, employee performance, and workflow management within a banking operations environment preferred.

Knowledge and Skills

• Advanced knowledge of domestic and international wire transfer operations, payment processing, correspondent banking, settlement processes, and banking operations.
• Strong understanding of Fedwire, SWIFT, drawdowns, wire investigations, payment networks, and ISO 20022 payment messaging standards.
• Thorough knowledge of regulatory requirements including BSA/AML, OFAC, UCC Article 4A, fraud prevention, and operational risk management.
• Knowledge of internal controls, audit practices, quality assurance, business continuity, and regulatory examination processes.
• Strong leadership, coaching, employee development, organizational, and decision-making skills.
• Excellent analytical, problem-solving, communication, and customer service skills.
• Ability to manage multiple priorities, meet critical deadlines, and perform effectively in a fast-paced environment.
• Proficiency with wire processing systems, core banking platforms, Microsoft Office applications, and operational reporting tools.

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

(Reasonable accommodations may be made to enable individuals with disabilities to perform these tasks. If you need an accommodation, please contact us at hr@axiombanking.com)

Axiom Bank does not discriminate in employment opportunities or practices on the basis of any protected status. It is the policy of Axiom Bank to conduct background, credit reference and drug screening tests as a condition of employment. Drug Free Workplace. EOE/AA/Minority, Female, Disabled, Veteran

Axiom Bank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Any resumes submitted without a valid contract will be considered the sole property of Axiom Bank and no fee will be paid.