What are the responsibilities and job description for the Procurement / Sourcing Specialist position at Axelon Services Corporation?
Summary:
Location: Pataskala, OH
Duration: 18 months
Work Mode: Onsite
Responsibilities:
- Provide application and desktop support services, including troubleshooting for PC, network, phone, printer hardware and software, mobile devices, and handhelds.
- Participate in technology refresh projects.
- Provide in-person, desk-side, and remote support to business users.
- Serve as the initial point of contact for troubleshooting all IT-related problems.
- Coordinate resolution activities with all involved parties, serving as the single point of contact for end users.
- Perform asset management requirements.
- Comply with company IT standard processes and procedures, IT client services organization, and IT security policies.
- Perform duties as assigned by the manager.
Requirements:
- Excellent customer service, interpersonal, and communication skills.
- Strong prioritization skills.
- Ability to adapt to changing technologies and learn new technologies.
- Bachelor's degree in Information Technology or an Associate's degree plus 3-5 years of experience.
- Experience with ITIL-focused ticket management tools; IVANTI is a plus but not required.
- Desktop/Laptop imaging experience.
- Hardware and software application maintenance and support.
Preferred Skills:
- Proficiency in MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, and Citrix.
- Experience with Remote Assistance/Remote Desktop, client desktops/laptops, and multi-function printers.
Salary : $28