What are the responsibilities and job description for the Onsite Service Engineer – Memphis, TN position at Axelon Services Corporation?
Summary
- Duration: 3 Months Contract
- Work Mode: Onsite
- Location: Southaven, MS / Memphis, TN
- All shifts are covered; candidates must be open to ANY shift (1st, 2nd, and 3rd).
- Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
- Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
- Perform hands-on hardware installation, removal, replacement, and repair.
- Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
- Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
- Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms.
- Execute both reactive break/fix and preventive maintenance following established procedures.
- Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
- Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details.
- Participate in on-call rotations and provide extended coverage as required.
- Minimum 3 years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
- Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components.
- Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
- Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
- Strong understanding of server hardware architecture and troubleshooting methodology.
- Experience with hardware diagnostics, BIOS/firmware, and server management tools.
- Familiarity with Linux or similar operating systems.
- Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
- Comfortable working independently in a customer-facing environment.
- Ability to clearly communicate technical issues and resolutions to customers and internal teams.
- Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.
- Experience supporting Dell PowerEdge servers.
- Dell or other enterprise hardware certifications.
- Experience with iDRAC, iLO, or comparable server management platforms.
- Experience supporting GPU/AI server infrastructure.
- Experience with data center operations, rack/stack, structured cabling, or server deployment.
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
Salary : $40