What are the responsibilities and job description for the Materials Control Specialist position at Axelon Services Corporation?
Summary
- Location: Pataskala, OH
- Duration: 18 months
- Work Mode: Onsite
- Provide application and desktop support services, including troubleshooting for PC, network, phone, printer hardware and software, mobile devices, and handhelds.
- Participate in technology refresh projects.
- Provide in-person, desk-side, and remote support to business users.
- Serve as the initial point of contact for troubleshooting all IT-related problems.
- Coordinate resolution activities with all involved parties, serving as the single point of contact for end users.
- Perform asset management requirements.
- Comply with company IT standard processes and procedures, IT client services organization, and IT security policies.
- Perform duties as assigned by the manager.
- Excellent customer service, interpersonal, and communication skills.
- Strong prioritization skills.
- Ability to adapt to changing technologies and learn new technologies.
- Bachelor's degree in Information Technology or an Associate's degree plus 3-5 years of experience.
- Experience with ITIL-focused ticket management tools; IVANTI is a plus but not required.
- Desktop/Laptop imaging experience.
- Hardware and software application maintenance and support.
- Proficiency in MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, and Citrix.
- Experience with Remote Assistance/Remote Desktop, client desktops/laptops, and multi-function printers.
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