What are the responsibilities and job description for the Data Analyst position at Axelon Services Corporation?
Global Financial Firm located in New Castle, DE has an immediate contract opportunity for an experienced Customer Service Analyst
Pay Rate: $25.00 - $28.00 Negotiable based upon years of experience
Work Mode: Hybrid (2 months in office 5 days a week for training)
Location: New Castle, DE
Summary:
- Contract opportunity for an experienced Customer Service Analyst at a Global Financial Firm
- Hybrid schedule with 3 days in office after training contingent on performance
Responsibilities:
- Manage a portfolio of clients, delivering service that meets or exceeds client expectations
- Serve as the point of contact for day-to-day complex client inquiries regarding banking products
- Manage and own cases through to a timely resolution and assist with root cause analysis
- Liaise with internal and external cross-functional partners to meet or exceed company needs
- Conduct fraud review investigations as needed per fraud referrals received
- Review detailed fraud detection information from various sources
- Draft and file Suspicious Activity Reports (SARs) consistent with FINCEN requirements
- Perform quality reviews on cases and approvals of SAR reporting as needed
Requirements:
- 2-5 years of relevant cash management and financial services experience preferred
- Consistently demonstrate clear and concise written and verbal communication
- Excellent accuracy and strong attention to detail
- Strong organizational skills, ability to multitask and prioritize
- Proven analytical and critical thinking skills
- Bachelor's degree/University degree or equivalent experience
Preferred Skills:
- Demonstrated ability to build and cultivate partnerships across business regions
- Proven project management and leadership skills
Salary : $25 - $28