Senior Claims Specialist, Cyber

Senior Claims Specialist - Cyber

United States

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

AXA XL provides cyber insurance and technology professional liability on an open brokerage basis to start-up firms all the way up to the Fortune 500. As digital threats grow more sophisticated, malicious and hard to detect, our focus on innovation by providing tailored solutions to complex risks has earned AXA XL the reputation as an industry leader. An increased dependence on technology brings increased vulnerabilities. Data breaches threaten the security of financial, customer, employee and other proprietary data, and, at any time, a cyber-attack can disrupt a company’s operations.

We have an exciting opportunity for a Senior Claims Specialist - Cyber to join a dedicated professional claims counsel team in a rapidly growing and dynamic segment

What you’ll be DOING

What will your essential responsibilities include?

• Managing assigned complex Cyber and Technology claims across multiple jurisdictions, setting the case strategy for these claims in partnership with the Cyber Practice Leader and Claims Management, and taking all available steps to achieve the optimal outcome.
• Independently manage caseload in all aspects within approved authority level. Responsibilities include, but not limited: initial claim evaluation, coverage analysis pursuant to AXA XL policies, underlying policies and any applicable other insurance, preparation of written coverage determination, initial and ongoing evaluation of liability, damages and appropriate reserves.
• Litigation management of Cyber and Technology Errors and Omissions (E&O) liability claims including: retention of counsel, strategy planning and analysis that may include alternate dispute resolution, direct negotiations and/or trial management.
• Developing and maintaining corporate client relationships, working closely with client in-house counsel establishing effective risk management strategy both on an individual case basis as well as on overall strategic planning towards mitigation of future claims.
• Maintaining expertise with the products, services, priorities and target markets to more effectively enable clients to uncover hidden cyber risks.
• Working with underwriters with respect to the creation and development of insurance contracts, products, and services.
• Producing internal reporting and ensuring that reserves are set according to best practice guidelines.
• Coordinating and managing communication with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring we are providing the highest level of customer service
• Responsive claims management in direct coordination with a diverse team of specialists: computer forensics, data breach notification and call center services, credit and ID monitoring, public relations and expert legal counsel.
• Identifying, monitoring, presenting and reporting on emerging liability and coverage trends.
• Handling calls on the AXA XL Data Breach Hotline.

You will report to the Claims Manager, Cyber.

What you will BRING

We’re looking for someone who has these abilities and skills:

• A Bachelors Degree and a Juris Doctor (J.D.) are required
• Advanced legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role. Technology / Cyber sector, and / or insurance coverage experience is highly preferred.
• A robust background in the following areas of insurance and claims coverage law are highly coveted: Cyber & Technology, Privacy and Data Breaches, Libel & Slander, Trademark, Defamation, Media with prior handling of matters involving Errors & Omissions Professional Liability Claims.
• Exceptional organizational and time management skills with the ability to perform accurate mathematical calculations.
• Effective collaborative skills in a fast paced team-centric environment with the ability to present information in a clear, insightful and concise manner.
• Effective interpersonal, presentation, written and verbal communication skills.
• The ability to demonstrate critical thinking, decision making and problem solving skills.
• The ability to travel a minimum of 10-15% of the time is anticipated.
• Continuing education or professional designations in insurance underwriting and information privacy including Registered Professional Liability Underwriter (RPLU), Certified Information Privacy Professional and Chartered Property Casualty Underwriter (CPCU) are preferred but not required.

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.