What are the responsibilities and job description for the Operations Manager, Construction position at AXA XL and Careers?
- 111 South Wacker Drive Suite 4000, CHICAGO, US, 60606
- UNDERWRITING
- 5728
- Band C
- Jennifer Lindquist
- 16/10/2025
Job Description
Are you a strategic leader with a passion for operational excellence and team development? As the Operations Manager for our Construction and Energy division, you will play a pivotal role in driving performance, ensuring regulatory compliance, and fostering a collaborative culture. You will lead a high-performing team to meet and exceed service delivery, timeliness, productivity, and quality benchmarks.
What You’ll Be Doing
What will your essential responsibilities include?
- Conducts employee performance reviews, provides guidance on compensation decisions, and offers coaching and support to team members performance evaluations; recommends salary adjustments; coaches and mentor’s staff.
- Establishes unit and individual goals in concert with the Head of UW Operations.
- Ensures compliance with predetermined workflows and procedures.
- Oversees task execution to ensure alignment with established service standards.
- Monitors and evaluates operational reports to ensure accuracy and efficiency, taking proactive steps to address discrepancies in areas such as data quality, reinsurance, and workflow status.
- Reports on team progress and performance metrics to support strategic decision-making by management.
- Drives team success through hands-on leadership in staffing, performance reviews, professional growth, and operational scheduling.
- Fosters collaboration and partnership by maintaining open lines of communication with underwriting teams, and all other internal/external stakeholders.
You will report to the Head of Underwriting Operations – Property, Multinational, Construction & Energy
What You’ll Bring
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
We’re looking for someone who has these abilities and skills:
- College degree or equivalent experience with advanced insurance study preferred.
- Extensive insurance, leadership, and people development experience
- Familiar with insurance operating systems used to rate, code, track or issue insurance policies.
- Experienced in using Microsoft Office tools to support daily operations and documentation.
- Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the industry. Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements including Insurance rating and coding’s.
- Self-motivated professional with exceptional organizational, analytical, and critical thinking skills; thrives with minimal supervision.
Who We Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What We Offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.S. base salary range for this position is USD 140,000 – 182,000.
Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.
Salary : $140,000 - $182,000