Claim Specialist- Property

Claims Specialist, Property

Hartford, CT; Exton, PA, Chicago, IL

The Claims Specialist will be responsible for the evaluation/handling of complex insurance claims and litigation management duties within AXA XL’s Property division, with a specific emphasis on AXA XL’s Equipment Breakdown line of business. The Claims Specialist will manage and resolve AXA XL's claims as part of the Claims team. Close collaboration with the Manager and fellow Claims Specialists is expected. We are looking for someone to drive Claims to resolution along with interacting and collaborating frequently with Practice Leaders and the Underwriting team. Achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

Responsible for all aspects of technical claims handling, vendor relationships, defense and coverage counsel selection and evaluation, TPA contracts, and reinsurance reporting. Provides support to underwriting in trend analysis, coverage analysis, marketing support and client relations.

What you’ll be doing

What will your essential responsibilities include?

Proactively manage assigned claims across Property while setting and implementing the Adjustment plan for these claims. Ensure all documentation is present in the file, and that Claim Handler Guidelines and protocols are followed.

• Using technical skills, handle the complex and challenging claims within authority level and specialization. The Claims Specialist main specialization would be Equipment Breakdown in addition to supporting General Property, Energy, Construction and E&S losses to balance the workload.
• As claim file owner, collaborate with Claims Manager and Practice Leaders on large and complex losses to achieve optimum file outcome for the client and AXA XL, determine if / which external vendors to engage, and establish strategic plan with vendor, identify Large Losses and ensure all steps are taken to achieve the best outcome for the client and AXA XL (including those claims within authority level).
• Partner with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
• Work with management and Claims Legal to identify and select appropriate counsel.
• Proactively manage expenses through thoughtful expense management and claims best practice.
• Active participant in Quality review process.
• Seek to identify new and improved processes. Embrace short and long-term improvement initiatives, and actively participate to understand and embed any new initiatives.
• Assist Underwriters with policy review and drafting initiatives, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
• Coordinate and manage communication with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
• Produce internal reporting in support of best practice and reserving guidelines.
• Identify, monitor and report on emerging liability and coverage trends.
• Keep current on state/territory regulations and issues as well as industry activity and trends.

You will report to the Claims Manager, Property.

What you will BRING

We’re looking for someone who has these abilities and skills:

Intermediate experience handling claims with a focus on Equipment Breakdown in addition to Energy, Property & Construction, and other specialty areas preferred.

• Knowledge of the insurance industry, claims, and the insurance environment.
• Ability to work in a fast-paced environment and multi-task
• Possesses a functional and developing knowledge of multi-state legal statutes and procedures.
• Displays a thorough functional knowledge and skill of claims handling specific to assigned area.
• Customer service, interpersonal, communication and negotiation skills.
• Analytical and problem-solving skills.
• Ability to make critical business decisions effectively.
• Knowledge of Microsoft Office Suite as well as other business-related software.
• Excellent oral and written communication skills.
• Bachelor's degree.
• Ability to work effectively in a team-oriented environment.
• Professional Designations preferred.
• Requisite State Claims Adjusters licenses preferred, or Candidate will commence acquisition of same.

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• 
  Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.