What are the responsibilities and job description for the Desktop Support Specialist position at AXA Professionals?
2 month contract
Job Summary
We are seeking a skilled Desktop Support Technician to join our IT support team. The ideal candidate will be responsible for providing technical support and troubleshooting for hardware and software issues across various operating systems, including Windows and macOS. This role requires excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks in a fast-paced environment.
What will you do?
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
What do you need to succeed?
- 1 years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- VPN experience.
- Experience with basic hardware printer support
- Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
Job Requirements:
What do you need to succeed?
- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with minimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks
- 1 years corporate desk side support experience with strong emphasis supporting Windows 10
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Microsoft Office 2016 including Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- VPN experience.
- Experience with basic hardware printer support
- Experience corporate VPN, Intune, BitLocker, SCCM, and RDP
- 1 Mac support experience preferred.
Desired Characteristics
- A Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
Job Types: Contract
Work Location: In person