DESKSIDE Technician

What will you do?

• MUST OBTAIN - Current TWIC (Transportation Worker Identification Credential) required
• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requiremen

ts:

What do you need to suc

• ceed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC har
• dwareCurrent TWIC (Transportation Worker Identification Credential) req
• uiredAble to uphold a positive attitude at all times, even under stressful condi
• tionsExperience supporting remote facilities and
• usersExcellent verbal and written communication s
• killsHigh level of professionalism and strong personal interaction s
• killsAbility to perform in-depth research and troubleshooting for complex technical i
• ssuesAbility to prioritize and complete all work tasks with minimal superv
• isionAbility to walk, bend, stand for long hours, and lift equipment up to 50 p
• oundsAbility and willingness to learn new technol
• ogiesHigh School Diploma (requ
• ired)Deskside / Desktop / End User Computer experience, ideally in a corporate enviro
• nmentProven ability to handle challenging, rapid-response user su
• pportProven ability to balance, prioritize and organize multiple

tasks
Desired Character

• isticsA Certifi
• cationMicrosoft Certified Professional
• (MCP)ITIL Found