What are the responsibilities and job description for the Customer Service and Account Support position at AWG, Inc.?
Account Support and Customer Service Rep.
- Location: Farmers Branch
- Pay Rate: $18–$21 per hour
- Schedule: Monday–Friday | 8:30 AM – 5:00 PM
About the Role
We're looking for a motivated and detail-oriented Sales & Customer Success Specialist to join our team. In this role, you'll be the key connection between our sales representatives and our valued customers—helping manage accounts, process orders, troubleshoot issues, and provide outstanding service every step of the way. Your ability to communicate effectively, stay organized, and think proactively will help our customers succeed and our sales team thrive.
What You'll Do
- Partner with sales reps to provide daily updates and account support
- Manage customer accounts—update changes, pricing, and monitor margins
- Process and track online orders, returns, and samples
- Troubleshoot transactions, order history, and online ordering issues
- Maintain and set up online accounts and rebate contracts
- Collaborate with internal and external customers to build lasting relationships
- Provide accurate product and service information to customers
- Assist with product research, training, and inside sales tasks
- Solve problems quickly and make confident decisions
- Deliver exceptional customer service at every interaction
What We're Looking For
- 2 years of experience in customer service or sales support
- Strong multitasking and organizational skills
- Excellent attention to detail and accuracy
- Strong verbal & written communication skills
- Customer-focused mindset and problem-solving skills
- Proficiency with MS Office (Excel, Word, Outlook)
- Benefits: Competitive pay, growth opportunities, and a supportive team environment.
- Apply Now – Be part of a team that values your skills and supports your career growth
Salary : $40,000 - $60,000
