What are the responsibilities and job description for the Dispatcher position at Awesung Inc.?
We are seeking a highly organized and proactive Dispatcher to manage daily delivery operations for oversized and large-item last mile deliveries in the US region. This is a growth-focused role with a clear path from day-to-day coordination to regional operational leadership. The ideal candidate will excel at routing, communication, performance tracking, and team management.
Key Responsibilities
- Create, assign, and optimize delivery tasks in applying routing logic and manual overrides when necessary.
- Coordinate daily hand-off between warehouse, pickup, and delivery teams.
- Monitor live routes, handle delivery exceptions, and maintain real-time communication with drivers.
- Collaborate with warehouse staff on inbound A-scan, outbound loading, and package sorting accuracy.
- Manage driver schedules, conduct feedback sessions, and ensure compliance with safety protocols.
- Review route efficiency and optimize daily assignments to improve operational performance.
- Coach drivers on app usage, Proof of Delivery (POD) requirements, and exception handling procedures.
- Coordinate coverage for driver absences and high-volume weeks.
- Identify and implement operational process improvements to boost efficiency and reduce cost.
- Oversee incident response for lost/damaged items and customer escalations.
- Partner with HQ on KPI dashboards, zone planning, and expansion opportunities.
- Hire, train, and mentor new dispatchers and coordinators.
Qualifications
- 2 years in dispatching, transportation, or logistics coordination (last mile delivery experience preferred).
- Strong understanding of routing software
- Excellent communication skills for working with drivers, warehouse staff, and management.
- Ability to analyze data and act on performance metrics.
- Strong problem-solving skills under time pressure.
- Experience in oversized or large-item delivery operations preferred.
- Team leadership or driver management background preferred.
- Bilingual (English/Spanish) a plus.
Performance Metrics
- On-time delivery and pickup rates.
- Failed delivery rate.
- Cost per stop and per route.
- Efficiency improvements against baseline benchmarks.
- Driver satisfaction and SOP compliance rates.
Upon hiring, you will be employed through our staffing partner, which provides flexible sponsorship options and a comprehensive benefits package. After onboarding, you will work directly with our company team, receive the same training, and have equal access to management support and career development opportunities. Strong performance may also lead to the opportunity to transition onto the company’s direct payroll.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Language:
- Mandarin (Required)
Work Location: In person
Salary : $20 - $22