Receptionist/Administrative Assistant

The Receptionist / Sales Administrator is responsible for providing front desk coverage, customer reception, phone management, and administrative support to the Sales and Installation teams. This role performs assigned duties following established procedures, guidelines, and schedules, and works under general supervision. The position is primarily operational and support-focused and does not include supervisory or independent decision-making authority.

Key Responsibilities

Front Desk & Office Operations:

• Greet all visitors and callers warmly and professionally, in person, by phone, or via email
• Determine visitor or caller needs and route appropriately
• Maintain a clean, organized, and professional front desk, lobby, kitchen, and waiting areas
• Ensure no sensitive or confidential materials are left visible
• Maintain Google shared calendar availability when out of office or unavailable
• Stock, order, receive, and organize office and kitchen supplies
• Monitor lobby presentation including seating, displays, music, lighting, and digital screens

Sales Administrative Support:

• Process and track eCommerce (Shopify) and Wholesale Dealer orders through our inventory system (Epicor) and CRM (Streak).
• Route customer inquiries and emails using established territory maps and referral tools
• Provide customers with order status, stock availability, and tracking information using approved systems.
• Enter and update order-related information in internal systems and dealer portals
• Document customer interactions and maintain accurate records
• File and organize confidential customer price files and other documents
• Escalate issues or exceptions to appropriate team members or management as needed

Required Skills & Qualifications:

Education and Experience:

• High school diploma or GED required
• Post-secondary coursework or administrative, business, or customer service training preferred

Technical Skills:

• Proficiency with google workspace (Gmail, calendar, Docs, sheets)
• Working knowledge of Microsoft Office (Outlook, Word, Excel)
• Experience with multi-line phone systems and voicemail management
• Ability to learn and navigate order management, dealer portals, and time-tracking systems
• Basic data entry, recordkeeping skills

Soft Skills:

• Strong customer service orientation with a professional, welcoming demeanor
• Clear verbal and written communication skills
• Strong attention to detail and organization
• Ability to follow instructions, procedures, and schedules
• Ability to manage multiple assigned tasks in a structured environment
• Team-oriented, and adaptable
• Dependable attendance and punctuality

Physical Requirements:

• Ability to sit or stand for extended periods of time
• Ability to lift, carry, or move items up to approximately 25 pounds (office and kitchen supplies)
• Ability to operate standard office equipment (computer, phone, printer, copier)

EOE

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $20 - $25