What are the responsibilities and job description for the Sales Support Specialist position at AVW Equipment Company, Inc.?
Brief Description
Company Overview:
Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 50 years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term, mutually beneficial business relationships with our customers. We are a leading global manufacturer of advanced car wash systems with a business philosophy that has remained constant: simplify the design and use high-quality materials to build reliable and durable car wash components.
Job Summary
The primary role of the Sales Support Specialist is to communicate effectively with customers, understand their needs, and ensure a smooth sales process. A Sales Support Specialist will answer any customer inquiries and send follow-up information as needed. You will keep up with product and service information as well as any relevant updates. A Sales Support Specialist should be able to build instant rapport and build customer satisfaction.
Job Duties & Responsibilities
Company Overview:
Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 50 years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term, mutually beneficial business relationships with our customers. We are a leading global manufacturer of advanced car wash systems with a business philosophy that has remained constant: simplify the design and use high-quality materials to build reliable and durable car wash components.
Job Summary
The primary role of the Sales Support Specialist is to communicate effectively with customers, understand their needs, and ensure a smooth sales process. A Sales Support Specialist will answer any customer inquiries and send follow-up information as needed. You will keep up with product and service information as well as any relevant updates. A Sales Support Specialist should be able to build instant rapport and build customer satisfaction.
Job Duties & Responsibilities
- Assisting customers & service technicians by troubleshooting, quoting, ordering, and providing parts.
- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
- Professional and friendly customer service to all customers, suppliers, delivery drivers, etc.
- Handle customer complaints tactfully, promptly, with genuine concern, deals directly with customer complaints stemming from parts issues.
- Answers phone calls, providing price quotes and other information.
- Notifies the customer when special ordered parts have been received.
- Candidate will create and track all activity thru JobBoss software.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Assists outside sales representatives with their orders.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps current on new products and product updates.
- Minimum 1 year of sales experience.
- Outgoing with strong networking skills.
- Strong work ethic, punctuality, and exceptional attention to detail.
- Providing outstanding customer service and maintaining effective working relationships with customers, supervisors, and co-workers.
Salary : $70,000