What are the responsibilities and job description for the Housekeeping Manager position at Avocet Hospitality Group?
Join our team as our Housekeeping Manager at the Admiral Hotel! If you’re passionate about hospitality and ready to lead an exceptional housekeeping experience, this is the career opportunity for you!
WHAT WE HAVE TO OFFER:
LOCATION: 251 Government Street Mobile, AL 36602
SALARY: $55,000 per year with annual bonus opportunities
BENEFITS:
A culture that values passion, individuality, and fun!
Opportunities for internal growth and development
Paid Time Off (PTO)
Paid holidays
Affordable medical, dental, & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident and Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants
WHO WE ARE LOOKING FOR:
POSITION SUMMARY:
The Housekeeping Manager leads all housekeeping team members, hires new team members as needed, discharges team members when necessary and takes disciplinary actions when policies are not followed. Evaluates team members in order to upgrade them when openings arise. Plans the work for the housekeeping department and distributes assignments accordingly.
While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
MAIN DUTIES AND RESPONSIBILITIES:
Manage high volume arrival/departure days while inspecting guest rooms daily before releasing as available inventory.
Serves as a member of the Hotel’s Management Team and serves as a Manager on Duty as assigned by the Director of Rooms.
Prepare the staff schedule, assign Team Member’s daily tasks, and ensure all 156 guest rooms are maintained, cleaned and inspected daily.
Assist department managers in implementing new plans & procedures, including team incentive programs and upgrade projects to guest rooms.
Train housekeepers on cleaning and reporting maintenance issues.
Oversee staff on a daily basis.
Check rooms and public areas, including stairways, for cleanliness.
Schedule shifts and arrange for replacements in cases of absence.
Educate staff on cleanliness, tidiness and hygiene standards.
Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
Respond to customer complaints and special requests in a timely manner.
Monitor and replenish cleaning products stock.
Process invoices and managing controllables according to budget.
Participate in large cleaning projects as required.
Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
Implement a tracking system for missing items in guest rooms to create Capital Expenditure projects and to help forecast operating supplies.
Identify and address trending cleanliness issues to give each guest the best experience possible.
Coordinate and remain in close communication with the Chief Engineer, Guest Service Manager, and Upper Management.
Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
Coach and counsel staff to correct any inappropriate behavior or substandard performance.
Approve timecards, breaks, leaving times, etc.
Develop and implement housekeeping systems and procedures.
- Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
Maintain the integrity of Company proprietary information and protect Company assets.
All other duties and responsibilities as assigned, planned or unplanned.
SUPERVISORY RESPONSIBILITIES:
Assistant Housekeeping Manager, Housekeeping Supervisor, Inspector, Laundry Attendants, Room Attendants, House Persons, Public Area Attendants
JOB REQUIREMENTS:
Education: High school diploma or GED
Experience: 3 years of supervisory experience in housekeeping management as an executive housekeeper, housekeeping director, or other similar position.
Skills:
Must be able to read, write, and speak English.
Must be able to operate a computer and various systems.
Demonstrated ability to build and maintain a high performing team.
Ability to use industrial cleaning equipment and products.
Excellent organizational and team management skills.
Excellent time management.
Strong attention to detail.
Ability to train and develop team members.
Must have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as effective listening skills to understand issues and work toward problem resolution.
Must have the ability to multi-task and perform well under stressful, high pressure situations with minimal supervision.
Maintain high standards of personal appearance and grooming.
Must be able to work flexible shifts, which may include days, evenings, weekends, and holidays with an average of 50 hours per week, based on operational needs.
WORKING CONDITIONS:
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical & Mental Requirements:
Must be able to work well under pressure.
Must be able to accurately follow instructions, both verbally and written.
Must be able to move, lift, carry, push, pull, and place/move objects weighing less than or equal to 50 pounds.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Must be able to stand, sit, or walk for an extended period of time or for an entire work shift.
Must be able to reach overhead and below the knees, including bending, twisting, pulling, pushing, and stooping.
Must be able to perform simple grasping, fine manipulation and repetitive hand and arm movement frequently.
Must be able to bend, squat, twist, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
Must be able to climb stairs.
Ability to visually see imperfections and details.
Able to comply with policies, procedures and codes of ethics.
Equipment to Be Used: Phone, Radio, Computer, Software Applications such as Microsoft Office, Helloshift, Google suite, Opera PMS, Accounting software such as M3, payroll software such as ADP, cell phones, printers, scanners, copiers, cleaning fluids and solvents, and general cleaning tools.
Work Environment:
A Housekeeping Manager is required to perform the same housekeeping tasks as the individuals they supervise, so the work environment fluctuates based upon the types of services being performed as well as the facility in which the individual is working.
Must be able to work indoors and outdoors, which may include extreme weather conditions such as high heat, cold, rain, wind, etc.
WHO WE ARE:
The Admiral: Illuminate Your Career in a World of Elegance
With a mission to dazzle and delight, we provide an environment that’s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you’re ready to be part of our illustrious story, learn more at theadmiralhotel.com.
EOE/DFWP
Salary : $55,000