Overview

We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you.

Responsibilities

• Provide first-level technical support to clients primarily from our central office in Syosset, NY.

• Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools.

• Occasionally visit client sites to provide on-site support as needed.

• Document and track all support requests, resolutions, and follow-up activities in our ticketing system.

• Collaborate with other team members to escalate and resolve complex issues.

• Participate in ongoing training and development to stay current with emerging technologies and best practices.

• Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field.

Qualifications

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Basic knowledge of computer hardware, software, and networking fundamentals.

• Ability to work independently and as part of a team.

• Customer-focused attitude with a desire to provide exceptional service.

• Willingness to learn and adapt to new technologies and environments.

• Availability to occasionally travel to client sites as required.

Preferred Skills

• Previous experience in a helpdesk or technical support role.

• Familiarity with MSP environments and ticketing systems.

• Certifications such as CompTIA A , Network , or similar are a plus.

Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and advancement.

• Supportive and collaborative work environment.

If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team!