What are the responsibilities and job description for the RampUp Specialist position at Avispa?
RampUp Specialist PMOUNTJP00001819
RampUp Specialist Responsibilities
- Hourly pay: $29/hr
- Worksite: Leading digital streaming network (Nashville, TN 37201 - Onsite)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 6 Month Assignment
RampUp Specialist Responsibilities
- Monitor the ticket queue throughout the business day, reviewing incoming tickets to determine category, priority, and assignment, routing them to the appropriate PTP team member or support group, identifying duplicate, spam, misrouted, or out-of-scope tickets, and reopening or redirecting tickets when more action is needed.
- Respond to routine supplier and internal customer inquiries within SLAs, including invoice and payment status, proof of payment, purchase orders not generated, requisition submission errors, supplier setup, banking updates, company code extensions, supplier portal support and login issues, invoice corrections, and general PTP questions, and process vendor statements and credit notes using proprietary technology.
- Follow up on aging, unassigned, or unresolved tickets, escalate urgent or complex issues to the appropriate team lead or subject matter expert, and help monitor outstanding ticket volumes to reduce backlog and improve routing accuracy.
- Enter resolution codes, categories, and ticket notes accurately and consistently, keep clear documentation of actions taken in each ticket, and help create documentation, job aids, SOPs, and training materials.
- Identify recurring ticket trends and process improvement opportunities, support testing and implementation of ticketing system improvements, and work closely with PTP team members, SMEs, IT, and business partners across global teams.
- 1-3 years of experience in accounts payable, procure-to-pay, customer service, shared services, or a similar support environment is preferred.
- Basic understanding of accounts payable and supplier processes.
- Proficiency in Microsoft Excel, Outlook, and Microsoft Office.
- Ability to learn new systems and processes quickly.
- Experience with ServiceNow or another ticketing/case-management system is preferred.
- Experience with Oracle Cloud or supplier portals is preferred.
- Entertainment or media industry experience is preferred.
- 9:00 AM to 6:00 PM, with flexibility as business needs require.
Salary : $29