Department Manager

Description

About the Company:

At Midwestern Wheels, Inc., we take pride in operating with the highest standards of integrity and service. With Avis and Budget locations in Madison, Appleton, Green Bay, Mosinee, and Rhinelander, our focus is always on delivering a Best-in-Class experience to our customers and supporting the communities we serve.

Our Core Values guide every decision we make—from the way we interact with our customers to the way we support one another as a team. Every role in our organization plays a vital part in our success, and we are committed to fostering a workplace where employees feel valued, respected, and empowered to grow. We believe our people are our greatest asset and are dedicated to investing in their development to ensure a bright future for both our team and our customers.

Position Overview:

We are seeking a high-caliber Department Manager to lead a team of employees and oversee the daily operations and business performance of two Madison locations. This individual will drive results through hands-on leadership, employee development, and operational oversight. The ideal candidate will take ownership of location key performance measures—effectively managing staffing, ensuring exceptional service delivery, and optimizing operational efficiency.  They will coach and motivate team members to reach and exceed sales and service goals.  The ideal candidate for this position has a passion for sales and customer service, thrives in a fast-paced environment, and is committed to fostering a positive, high-performing team culture.  

Key Responsibilities:

• Oversee daily operations at two branch locations, ensuring consistency in customer service, operational execution, and brand standards.
• Lead, coach, and support front-line teams to achieve performance objectives.
• Drive revenue growth through effective execution of our incremental sales program, including consistent team coaching, goal setting, and accountability.
• Analyze location performance metrics and provide hands-on support to improve results in areas such as sales, customer satisfaction, fleet management, and labor efficiency.
• Partner with HR and Regional leadership in hiring, onboarding, and training employees who align with MWI’s culture and service standards.
• Ensure compliance with all company policies, safety practices, and operational procedures.
• Foster a positive work environment that encourages communication, employee engagement, and professional development.

Candidates must be flexible to work any shift within the location’s hours of operation, which are Monday-Friday 7:30-5:30 and Saturdays 7:30-1:00.

Compensation & Benefits:

• Competitive compensation between $55,000 - $70,000 (Base salary Bonus).
• Monthly and annual incentive bonus program, including uncapped commission/incentive pay for sales upgrades and additional services.
• Paid time Off (PTO) that begins accruing from day one.
• Paid holidays, including your birthday!
• Comprehensive benefit package for full-time employees, including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with generous company match.
• Employee discounts including discounts on car rentals and Avis/Budget vehicle purchases.
• Employee assistance program.
• Free parking.

Requirements

• 2 years of supervisory experience in operations, retail, logistics or related industry.
• Previous sales experience preferred.
• Ability to use proven sales techniques while consistently providing exceptional customer experience in a face-paced environment.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers, and management.
• Must be able to perform data entry and computer entry tasks.
• Capacity to learn extensive training material and apply daily on the job.
• Ability to work in a fast-paced environment.
• Must be physically able to assist our customers at our rental counter, which will include standing for extended periods of time.
• Must be able to clean and service vehicles outdoors in various weather conditions.
• Ability to drive large vehicles up to 26 feet in length and maneuver in parking lots.
• Valid driver’s license with good driving record and ability to travel between locations daily.

Salary : $55,000 - $70,000