Customer Service Consultant

Description

We are hiring a customer-focused Customer Service Consultant to support our pre-owned vehicle sales, vehicle preparation, and delivery operations at our Appleton East location. In this role, you will help customers find the vehicle that best fits their needs while providing a smooth, positive experience from first contact through final delivery. No prior car sales experience is required—we’re looking for individuals with strong customer service skills, a positive attitude, and a genuine desire to help people.

Key Responsibilities:

• Serve as a trusted consultant to customers, helping them identify vehicles that meet their needs and preferences
• Provide excellent customer service throughout the purchasing and delivery process
• Assist with the detailing, prepping and staging of pre-owned vehicles for the lot
• Support vehicle delivery and ensure customers feel confident and satisfied with their purchase
• Work outdoors as needed to maintain vehicle display areas and support lot operations, including snow removal
• Partner with team members to meet customer expectations and contribute to department goals

Qualifications:

• Strong customer service experience is required
• No prior automotive or car sales experience needed—training provided
• Enjoys working with people and helping customers make informed decisions
• Ability to assist with vehicle prep and work outdoors
• Strong communication skills and a positive, professional attitude

Compensation & Benefits:

• Total Earning Potential: $45,000-$60,000 per year. This will include an hourly base rate plus uncapped car sale commissions.
• Here are just a few benefits you would enjoy working in this role:
  • Medical, dental, vision, life, and disability insurance.
  • Paid time off (PTO) that begins accruing from day one.
  • Paid holidays, including your birthday!
  • 401(k) retirement plan with generous company match.
  • Employee discounts including discounts on car rentals and Avis/Budget vehicle purchases.
  • Access to employee assistance program.
  • Free parking and more!

Who are we?

Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers!

At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work.

Requirements

• Previous sales experience (in any area) is helpful but not required
• Ability to use proven sales techniques while consistently providing an exceptional customer experience in a face-paced environment
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers, and management
• Basic computer skills (typing, data entry)
• Wisconsin car sales license (or willingness to get car sales license)
• Must be physically able to move in and out of vehicles and moving trucks
• Must be willing to work in all weather conditions
• Ability to operate a wide variety of vehicles, including 16’–26’ moving trucks
• Must be at least 18 years old
• Must have valid drivers license with good driving record
• Must be available to work a variety of shifts between 700 am to 700 pm M-F and 8-5 on Saturdays

Salary : $45,000 - $60,000