What are the responsibilities and job description for the Customer Service Representative position at AVIS BUDGET CAR RENTAL?
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs.
Responsibilities: Provide world class customer service by managing the rentals and returns process, in compliance with policies and procedures Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner Resolve customer issues and concerns professionally using effective customer service techniques Effectively communicate and offer ancillary products and services to enhance customer’s travel experience Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells Answer telephone calls in a timely manner in accordance with best practices and policy standards Achieve personal sales goals while supporting the goals of the team Answer questions and provide directions in a courteous and expeditious manner Qualify and process customer rentals with accuracy and attention to detail Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15