What are the responsibilities and job description for the Reservations Agent - The Windsor Court position at Avion Hospitality?
Job Type
Full-time
Description
The Windsor Court seeks a Reservation Sales Agent to join our team. The ideal candidate will handle reservations in a friendly and efficient manner and quote available rates to maximize room revenue and average rates according to luxury standards. The Reservation Sales Agent will handle upwards of 75 incoming calls per day and pursue sales opportunities to sustain the inbound sales program.
Responsibilities :
- Handle incoming calls and inquiries with a dedication to customer service excellence
- Quote available rates to maximize room revenue and average rate according to luxury standards
- Pursue sales opportunities and capture business leads to sustain the inbound sales program
- Demonstrate a solid understanding of our customers, our products, our competitors, and our industry
- Maintain accurate and up-to-date knowledge of all hotel products, services, pricing, and special promotional offers
- Provide exceptional customer service to all guests and potential guests
- Maintain a positive and professional attitude at all times
- Meet and exceed established sales goals and performance metrics
Benefits :
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following :
Requirements
