What are the responsibilities and job description for the Front Desk Agent position at Avila La Fonda Hotel?
Company Description
Located in the picturesque coastal town of Avila Beach, California, the Avila La Fonda Hotel is a boutique luxury property inspired by traditional Mexican hacienda architecture. Just steps from the Pacific Ocean, the hotel blends Old World charm with modern amenities, including custom-furnished guest rooms with whirlpool tubs, fireplaces, and private balconies. Known for its exceptional hospitality, the hotel delights guests with unique extras such as daily wine receptions, freshly baked cookies, and concierge services for exploring the scenic Central Coast. With its warm ambiance and commitment to creating memorable stays, Avila La Fonda Hotel is an ideal destination for those seeking relaxation and personalized service.
Role Description
We are seeking a full-time Front Desk Agent to join our team at Avila La Fonda Hotel, located on-site in San Luis Obispo, CA. The Front Desk Agent will serve as the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Daily tasks include managing reservations, answering phone inquiries with professionalism, handling guest requests, and completing receptionist duties. This role also involves assisting guests in navigating local attractions and ensuring their stay meets the highest standard of service.
Hospitality experience is always a plus, however, not mandatory. We are looking to hire solid employees with open availability.
Duties include:
- Providing guests with assistance, and information in a courteous, efficient and friendly manner
- Develop a thorough knowledge of hotel staff, room locations, room rates, and amenities
- Handle guest check ins and check outs appropriately
- Take reservation requests efficiently over the phone, through email and in person
- Answer telephone in accordance with standards of proper telephone etiquette
- Performing additional duties as required
- Host daily guest receptions, Light Food Preparation for our daily receptions