What are the responsibilities and job description for the Professional Service Technician I - Atlanta, Georgia position at Avidity Science?
Position Overview: The role of the Professional Services Technician is to provide service and support of Avidity Science products, both preventatively and on an emergency basis, in accordance with Avidity Science specifications and quality standards along with the customers’ requirements and installation of Avidity Science products/systems in accordance with Avidity Science specifications and quality standards. While each individual Professional Services Technician I will typically specialize in either service or installation, all will have the opportunity and ability to participate in both specialty areas.
Job Title: Professional Service Technician I
Location: Atlanta, Georgia - 85% Travel is Required
About Us: For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company.
Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset – our people – and cultivate an environment that provides development opportunities to grow professionally.
Key Job Responsibilities:
- Install systems to the specification of customer drawings.
- Interpret drawings and instructions.
- Update as-built details on drawings at completion of installation and submit into office in a timely manner.
- Supervise contractors as required during the installation of Avidity Science systems to ensure installation schedule compliance and cost containment.
- Provide initial system training to the customer.
- Update Installation Coordinator and Project Managers on job status on daily basis.
- Perform preventative maintenance on all Avidity Science products according to specifications and predetermined schedule.
- Provide warranty service and support on all Avidity Science products according to specifications.
- Provide emergency service and support on all Avidity Science products according to specifications.
- Review system installations and begin system commissioning.
- Prepare appropriate reports.
- Complete product certification for all Avidity Science products.
- Maintain accuracy of van stock.
- Adhere to Avidity Science procedures.
- Other duties as assigned by the Supervisor/Manager.
Skills, Knowledge, Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Knowledge of standard manufacturing and business tools, including Microsoft Office.
- In-depth industry knowledge and understanding of customer needs and requirements.
- Ability to effectively communicate both verbally and in written business correspondence.
- Ability to learn quickly and independently.
- Ability to adapt quickly to changing environments.
- Ability to articulate and apply a customer value proposition for Avidity Science solutions.
- Ability to read and interpret blueprints, facility drawings and project requirements.
- Ability to interface with customers and contractors.
- Ability to translate technical product knowledge to both technical and non-technical customers.
- Ability to manage assigned tasks within scheduled commitments.
- Professional level presentation skills.
- Strong mechanical aptitude and problem-solving skills.
- Basic understanding of water chemistry.
- Ability to comprehend and utilize start-up and maintenance manuals.
- Basic computer and networking skills.
- Basic plumbing and electrical understanding.
Qualifications:
An Associate’s degree or similar trade experience and a minimum of three years' experience in servicing, troubleshooting and supporting electrical or electro-mechanical systems at external customer facilities.
What We Offer:
- Medical, Dental, Vision, Life Insurance and Disability Insurance
- Voluntary benefits including accident, critical illness, and hospital indemnity
- 401k with company match
- Goal Sharing
- PTO and Paid Holidays
- Supportive and Inclusive work culture
- Community Involvement and Paid Volunteer Time
- Flex-time
- Tuition Reimbursement Program
- Collaborative work environment