What are the responsibilities and job description for the Field Service Coordinator position at Avidity Science?
Position Overview: We are seeking a detail-oriented and professional Field Service Coordinator to join our Professional Services team. If you are seeking a fast-paced, collaborative opportunity to be the liaison between our customers and professional services technicians then this might be the right position for you!
Job Title: Field Service Coordinator
Location: Waterford, WI (hybrid)
Key Job Responsibilities:
- Provide customer service support for an assigned territory for Avidity Science internal and external customers.
- Coordinate and schedule professional service technician resources to meet customer requirements for service.
- Process, maintain, manage and schedule all preventive maintenance and warranty orders.
- Process invoices for preventive maintenance and service calls.
- Review and manage all Salesforce.com cases assigned.
- Responsible for closure of the preventive service agreements folders and Oracle sales orders
- Report job status to Supervisor and Manager.
- Coordinate all travel arrangements for technicians.
Qualifications:
- Ability to effectively communicate both verbally and in written format, multi-task in a fast-paced environment and manage commitments.
- High School Diploma or equivalent
- Minimum of two years’ experience in scheduling or call center support is required.
- Proficiency with Microsoft Word, Excel and Outlook required.
- Experience with Salesforce.com and Oracle is a plus.
What We Offer:
- Medical, dental, vision, life insurance, disability, accident insurance, critical illness, and hospital indemnity
- 401k with company match
- Performance Bonus Plan
- PTO and paid holidays
- Supportive and Inclusive work culture
- Community Involvement, Paid volunteer time and Flextime
- Tuition Reimbursement
- Balance of a collaborative & independent work environment
About Us: For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company.
Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset – our people – and cultivate an environment that provides development opportunities to grow professionally.