What are the responsibilities and job description for the Universal Banker II position at Avidia Bank?
Description
Overview:
Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives.
Primary Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:
- Provide efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc.
- Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support.
- Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets.
- Open new business and consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements.
- Aid customers in applying for credit cards, auto loans, and other lending products by explaining credit terms, interest rates, and repayment options, conduct basic loan pre-qualifications as necessary.
- Assist in daily balancing of the branch and ATMs and oversee balancing procedures. Balance cash at the end of the day and participate in the branch settlement.
- Ensure that transactions are processed, and the proper documentation is completed in compliance with applicable laws and regulations.
- Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Bank’s mission of being a dedicated and responsible corporate citizen.
Other Responsibilities:
Perform related and unrelated duties as may be required.
Requirements
- High School diploma or equivalent.
- Minimum of one year experience in a cash handling, customer service, administrative, or related role.
- Previous banking experience fulfilling consumer and business customer needs strongly preferred.
- Must have or willing to obtain a Notary Public Licensure.
- Strong customer service, communication, problem solving and organizational skills.
- Must be comfortable demonstrating basic math skills and have familiarity of U.S. currency.
- Understanding of basic social media concepts and willingness to incorporate into retail banking culture.
- Proficiency with MS Office applications and the ability to adapt to new software systems.
- Schedule will include extended and/or weekend hours.
Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled
Member FDIC/DIF
PM21