What are the responsibilities and job description for the Hotel Front Desk Representative position at Avid Hotel Wenatchee?
Job Summary
We are seeking an energetic and dedicated Hotel Front Desk Representative to be the welcoming face of our hospitality team. In this vital role, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. Your enthusiasm and professionalism will set the tone for guest satisfaction, making every visitor feel valued and cared for. This position offers an exciting opportunity to showcase your hospitality expertise, multitasking skills, and passion for guest service in a dynamic hotel environment.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently
- Manage multi-line phone systems with professionalism, providing accurate information and courteous assistance
- Handle guest inquiries, requests, and complaints promptly to ensure a positive experience
- Maintain accurate reservation records, update guest information, and coordinate room assignments
- Conduct night audit procedures to reconcile daily transactions, ensuring financial accuracy
- Provide exceptional guest services by offering local recommendations, amenities information, and support throughout their stay
- Uphold hotel policies and procedures related to guest relations, safety, and security
- Other duties as assigned as needed.
Requirements
- Proven experience in hospitality management or front desk operations within a hotel or resort setting
- Strong customer service skills with a friendly, approachable demeanor
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
- Knowledge of hotel management systems and multi-line phone systems is preferred
- Excellent phone etiquette and communication skills to interact confidently with guests and team members
- Ability to handle night audit responsibilities accurately and efficiently during overnight shifts
- Previous hotel experience focusing on guest services, reservations, or front desk duties is advantageous
Join us as a Hotel Front Desk Representative and become a key part of creating memorable stays for our guests! Your enthusiasm for hospitality combined with your dedication to outstanding service will help foster a welcoming environment that keeps guests coming back.
Pay: $17.13 - $18.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $17 - $18