What are the responsibilities and job description for the Front Desk Agent position at Avid hotel by IHG?
Job Summary
We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily operations. Your positive attitude and organizational skills will help create a professional and friendly environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while contributing to a dynamic team.
Responsibilities
- Greet visitors and clients warmly, ensuring a positive first impression of the organization
- Answer multi-line phone systems promptly and professionally, directing calls efficiently
- Manage appointment scheduling and calendar management using productivity software and Google Workspace tools
- Handle data entry tasks accurately, including filing, record keeping, and updating databases such as QuickBooks or similar systems
- Support office management duties including filing, proofreading documents, and maintaining organized workspaces
- Provide customer support by addressing inquiries, offering information, and resolving issues with excellent phone etiquette
- Assist with bookkeeping tasks such as invoicing or basic financial recordkeeping as needed
Skills
- Proven experience in office management or administrative support roles with strong clerical skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
- Familiarity with QuickBooks or other bookkeeping software is highly desirable
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
- Strong communication skills in both English and bilingual capabilities preferred for better customer interaction
- Technical proficiency with multi-line phone systems, data entry tools, and productivity software
- Experience in medical or dental receptionist roles is a plus, demonstrating familiarity with appointment scheduling and patient/customer interaction
- Demonstrated ability to handle phone etiquette professionally while managing multiple responsibilities simultaneously
Join us as a Front Desk Agent and become an essential part of our team dedicated to delivering outstanding service while developing your administrative expertise!
Pay: $15.00 - $16.50 per hour
Work Location: In person
Salary : $15 - $17