Senior Account Manager

About us

More than 60 years as a leader in Spain in general business services. The Grupo EULEN has more than 7,000 clients in 11 countries, more than 75,000 employees, and more than 80 services in the market.

Our reputation for providing cost-effective and efficient quality services is recognized within the aviation industry. We are currently servicing most major airlines at the country’s airports. We offer services in all areas of the ramp, cabin cleaning, janitorial, security, passenger, and baggage handling operations.

Job Summary

The Senior Account Manager is a senior leadership role responsible for the strategic and operational management of assigned airline accounts. This position oversees multi‑disciplinary aviation services with a strong emphasis on Passenger Services, General Security, Lobby Management, Cargo Security, and Ramp Operations.

The Senior Account Manager serves as the primary client liaison, ensuring contractual compliance, operational excellence, safety adherence, and financial performance. This role partners closely with internal leadership, station management, and airline stakeholders to drive service consistency, continuous improvement, and long‑term client satisfaction in a 24/7 airport environment.

Key Responsibilities

Client & Operational Oversight

• Act as the senior point of contact for assigned airline clients, ensuring all contractual obligations and service‑level agreements (SLAs) are consistently met or exceeded.
• Build and sustain executive-level client relationships through regular operational reviews, KPI reporting, and strategic planning discussions.
• Proactively identify risks, service gaps, and opportunities for enhancement; lead resolution efforts to maintain high client satisfaction.
• Provide senior oversight of daily ground handling operations, including Passenger Services, Ramp Operations, Lobby Management, Cargo Security, and General Security.
• Ensure safe, compliant, and efficient aircraft servicing, passenger processing, baggage handling, and ramp activities in accordance with airline, airport, and regulatory standards.
• Oversee lobby and terminal operations to ensure passenger flow, safety, and service quality meet airline brand expectations.
• Monitor on‑time performance, irregular operations (IROPs), and service recovery efforts, ensuring minimal operational disruption.
• Promote a strong safety culture aligned with FAA, TSA, OSHA, airport authority, and airline requirements.

Security & Compliance Leadership

• Ensure full compliance with TSA security programs, airport security directives, and client‑specific security requirements.
• Partner with security leadership to oversee cargo security and general security staffing, training, audits, and corrective actions.
• Support internal and external audits, inspections, and regulatory reviews.

Financial & Leadership Development

• Own financial performance of assigned accounts, including budgeting, labor management, revenue tracking, and cost controls.
• Review and analyze KPIs, operational metrics, and financial reports; present findings and recommendations to senior leadership.
• Lead continuous improvement initiatives focused on productivity, quality, safety, and cost efficiency.
• Provide leadership, guidance, and support to station managers, supervisors, and frontline leaders across operational functions.
• Ensure adequate staffing, training, and performance management aligned with client requirements and company standards.
• Foster collaboration across departments to drive accountability, engagement, and operational excellence.

Key Qualifications

• Valid driver’s license and ability to operate in secure airport environments.
• 5 years of progressive experience in airport ground handling or aviation services, with demonstrated leadership responsibility.
• Proven experience managing airline client accounts and multi‑functional airport operations.
• Strong knowledge of Passenger Services, Ramp Operations, Security programs (TSA), cargo security, and airport regulatory compliance.
• Demonstrated financial acumen, including budget ownership and cost management.
• Strong communication, leadership, and client‑facing skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with workforce management or reporting tools preferred.
• Fluent in English; Spanish proficiency is a plus.

Working Condition

• Requires working in a 24/7 airport environment, including weekends, holidays, and on-call availability.
• Frequent exposure to airport terminal, ramp, and aircraft cabin environments.
• Must be able to meet the physical demands of airport operations, including standing, walking, and lifting as required.

Physical Demands

The physical demands described are representative of those required to perform the essential functions of this role successfully. Reasonable accommodations may be made in accordance with applicable laws.

• Ability to stand, walk, bend, and move throughout airport facilities for extended periods.
• Ability to lift up to approximately 25 pounds.
• Ability to communicate clearly in English, including speaking, hearing, and comprehension.
• Maintain a professional appearance consistent with client and company standards.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law