General Manager- Cabin Cleaning Services

Job Overview

The General Manager, Cabin Services is responsible for the overall leadership, operational performance, safety, compliance, staffing, financial management, and customer satisfaction of airline cabin service operations. This role ensures all cabin cleaning, security search, aircraft appearance, and related support services are delivered safely, efficiently, and in compliance with airline, airport, regulatory, and company standards. The General Manager leads multiple managers, supervisors, and frontline employees while driving operational excellence, employee engagement, and continuous improvement.

Key Responsibilities include the following, but are not limited to:

Operational Leadership

• Direct all day-to-day cabin service operations across assigned airport locations.
• Ensure aircraft cleaning, cabin appearance, security search, and related services are completed on schedule and according to airline standards.
• Monitor operational performance and implement corrective actions to achieve service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and execute operational strategies to improve productivity, quality, and customer satisfaction.
• Coordinate closely with airline customers, airport authorities, and internal stakeholders.

Safety and Compliance

• Promote a strong safety culture and ensure compliance with all company, airline, airport, FAA, TSA, and regulatory requirements.
• Conduct regular operational audits, inspections, and compliance reviews.
• Investigate safety incidents, security events, customer complaints, and operational disruptions.
• Develop and implement corrective and preventive action plans.

Financial Management

• Manage operational budgets, labor costs, equipment utilization, and expense controls.
• Analyze financial performance and identify opportunities for cost savings and operational efficiencies.
• Ensure accurate payroll, staffing forecasts, and labor planning.
• Support contract negotiations, pricing reviews, and business growth initiatives.

Leadership and Employee Development

• Lead, coach, and develop managers, supervisors, and frontline employees.
• Drive employee engagement, accountability, and performance management.
• Oversee recruiting, onboarding, training, succession planning, and retention efforts.
• Foster a culture of teamwork, professionalism, and continuous improvement.

Customer Relations

• Serve as the primary operational contact for airline customers.
• Maintain strong customer relationships through regular business reviews and operational meetings.
• Respond to customer concerns and implement solutions to improve service delivery.
• Ensure contract requirements and customer expectations are consistently met or exceeded.

Performance Management

• Monitor operational metrics including on-time performance, quality scores, safety performance, staffing levels, and customer satisfaction.
• Develop action plans to address performance gaps.
• Prepare and present operational and financial reports to senior leadership and customers.

Key Qualifications

• Bachelor’s degree in Aviation, Business Administration, or related field preferred (or equivalent experience).
• Fluent in English; Spanish proficiency is a plus.
• Minimum of 5 years of progressive leadership experience in airport, airline, or ground handling operations.
• Demonstrated leadership, problem-solving, and decision-making capabilities in fast-paced, time-sensitive environments.
• Strong communication, leadership, and client‑facing skills
• Working knowledge of airport operations, passenger services, ramp operations, and safety/security regulations.
• Ability to work flexible schedules, including nights, weekends, holidays, and irregular operations.
• Must be able to obtain an airport badge

Working Condition

• Requires working in a 24/7 airport environment, including weekends, holidays, and on-call availability.
• Frequent exposure to airport terminal, ramp, and aircraft cabin environments.
• Must be able to meet the physical demands of airport operations, including standing, walking, and lifting as required.

Physical Demands

The physical demands described are representative of those required to perform the essential functions of this role successfully. Reasonable accommodations may be made in accordance with applicable laws.

• Ability to stand, walk, bend, and move throughout airport facilities for extended periods.
• Ability to lift up to approximately 70 pounds.
• Ability to communicate clearly in English, including speaking, hearing, and comprehension.
• Maintain a professional appearance consistent with client and company standards.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law