What are the responsibilities and job description for the Operations Manager- Cabin Cleaning Services position at Aviation?
About the role
The Cabin Services Manager - Cabin Services is responsible for overseeing the day-to-day operations of aircraft cabin cleaning services while ensuring compliance with airline standards, safety requirements, and company procedures. This position provides leadership to Supervisors, Leads, and Cabin Agents to ensure aircraft are serviced safely, efficiently, and on schedule. The Cabin Operation Manager is accountable for operational performance, staffing, quality assurance, customer satisfaction, and the successful execution of internal and external audits.
What you’ll do
- Lead and manage all Cabin Services operations to ensure safe, efficient, and on-time aircraft turnarounds while meeting customer and contractual requirements.
- Supervise, coach, and develop Cabin Supervisors, Leads, and Cabin Agents, including performance management, training, and employee engagement.
- Ensure appropriate staffing levels, labor utilization, and resource allocation to support operational demands and budget objectives.
- Monitor operational performance and quality metrics, implementing corrective actions and continuous improvement initiatives as needed.
- Oversee and conduct routine quality inspections and audits to ensure compliance with airline standards, company policies, and applicable regulatory requirements.
- Prepare for and support customer, internal, and regulatory audits, maintaining accurate records and implementing corrective and preventive action plans.
- Promote and enforce compliance with FAA, TSA, OSHA, airport authority, and company safety standards, including incident investigation and reporting.
- Serve as the primary point of contact for airline customers, addressing service concerns, managing escalations, and maintaining strong customer relationships.
- Coordinate daily operations with Ramp, Passenger Services, Dispatch, and other departments to ensure seamless service delivery.
- Prepare and maintain operational reports, quality scorecards, staffing records, training documentation, and performance metrics.
- Manage departmental expenses, labor costs, overtime, and operational resources to achieve established financial goals.
- Support special projects and perform additional duties as assigned to ensure operational excellence and customer satisfaction.
What we are looking
- Bachelor’s degree in aviation management, logistics, or a related field (preferred, not required).
- Must have the driver's license for AOA training.
- Minimum of 5 years of experience in airport ground handling, with at least 1 year in a supervisory or managerial role.
- Certification in ground handling, aviation, or airport operations
- Comprehensive knowledge of ground handling procedures, equipment, and safety regulations.
- Familiarity with airline and airport operations systems
- Strong communication and interpersonal skills to effectively liaise with stakeholders.
- Excellent problem-solving skills and the ability to make critical decisions under pressure.
- Proficiency with Microsoft Office applications and operational reporting systems.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Must be able to obtain and maintain all required airport security clearances.
Why you’ll enjoy joining our team
Besides the great compensation package and culture that thrives on innovation, sustainability, and continuous improvement, The opportunity to collaborate with a team of professionals dedicated to making a positive impact in various industries is something we hope you find motivating. Eulen’s global presence and commitment to growth also provide opportunities for personal and professional development, which is important to me as I seek to contribute to and grow within a dynamic organization.
Work Environment
- Ability to stand, walk, and work in varying indoor and outdoor weather conditions.
- Ability to climb stairs and work inside aircraft cabins.
- Ability to lift, push, pull, and carry up to 50 pounds.
- Ability to work in a fast-paced airport environment with changing priorities.
EEO
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law.