Airline Operations Performance Manager

Job Overview

The Manager, Operational Performance is responsible for labor forecasting, staffing efficiency, and workforce cost control. This role translates demand and volume into optimized staffing plans while identifying opportunities to improve productivity and reduce overtime. Drives data-driven decision making by delivering actionable insights, dashboards, and contract health assessments. This role ensures visibility into performance trends and early identification of operational risks.

Key Responsibilities

• Build and maintain labor forecasts and staffing models
• Analyze actual vs budgeted labor hours and cost variances
• Optimize full-time vs part-time staffing mix
• Identify overtime drivers and recommend corrective actions
• Partner with field leaders on scheduling and staffing adjustments
• Support cross-training and skill optimization initiatives
• Provide labor insights for monthly and quarterly reviews
• Design and maintain KPI, SLA, and productivity dashboards
• Lead contract health scoring and performance reporting
• Identify trends, risks, and early-warning indicators
• Prepare monthly operational and executive performance reviews
• Support root-cause analysis for underperforming locations
• Standardize metrics, definitions, and reporting processes
• Partner with operations leaders to translate data into action
• Support station leadership during periods of operational need, including temporarily assisting at airport locations for defined timeframes to stabilize operations, address performance issues, or support new contract implementations.

Success Measures

• Improved SLA and KPI performance across operational sites
• Increased operational visibility and data-driven decision making
• Reduced surprise escalations and service failures
• Faster issue detection and resolution through proactive performance monitoring
• Reduced labor cost as a percentage of revenue
• Improved workforce utilization and productivity per labor hour
• Lower overtime and premium pay through optimized staffing strategies
• Stronger staffing alignment with operational demand and contract requirements
• Improved operational consistency and service quality across airport locations

Travel

• Ability and willingness to travel to multiple airport stations as required. Travel may include temporary assignments at operational sites for defined periods to provide hands-on operational support, assist with performance recovery, support new business implementations, or lead operational improvement initiatives.

Key Qualifications

• Bachelor’s degree in Business, Operations Management, Finance, or a related field (or equivalent experience).
• 5 years of experience in operational performance, workforce analytics, labor planning, or operations management, preferably in aviation, ground handling, transportation, or large-scale facility services.
• Strong analytical skills with experience in labor modeling, forecasting, and variance analysis.
• Advanced proficiency in Excel and data visualization tools
• Experience working cross-functionally with field operations and senior leadership.
• Strong communication skills with the ability to translate complex data into clear operational guidance.

Work Environment

• This role requires frequent travel, including extended periods on-site at operational locations, to support performance assessments and field partnership initiatives.
• Must be comfortable working in fast-paced, operationally critical aviation environments.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law).