Account Manager

Job Overview

The Account Manager is responsible for overseeing day-to-day ground handling operations, including Ramp Services, Cabin Cleaning, and Aviation Security Services. This role ensures efficient, safe, and compliant service delivery in a dynamic airport environment while maintaining accountability for staffing levels, controllable costs, and station-level financial performance.

The manager acts as the key liaison between the company, airline partners, and airport stakeholders to uphold operational, regulatory, and customer standards.

Key Responsibilities include the following, but are not limited to:

• Lead and manage ground operations teams across our ground handling aviation services, such as Cabin, Ramp, PAX, PRM, Security, Cargo, among others.
• Recruit, schedule, and manage frontline staff; ensure adequate coverage and training for all shifts.
• Plan and manage daily staffing to ensure compliance with budgeted labor hours and headcount targets.
• Monitor labor productivity, overtime usage, and absenteeism; implement corrective actions as needed.
• Monitor and analyze operational KPIs and take corrective action as required.
• Report operational, safety, labor, and financial performance metrics to senior leadership.
• Own and manage the station operating budget, including labor, overtime, equipment utilization, and controllable operating expenses.
• Maintain headcount accountability by aligning staffing levels with flight schedules, operational demand, and contractual service requirements.
• Monitor labor and operating expenses against approved budgets; identify variances and implement corrective actions.
• Support monthly forecasting, budget reviews, and labor planning activities in coordination with leadership and finance partners.
• Maintain responsibility for station-level P&L performance, contributing to margin improvement through disciplined cost control, productivity management, and operational planning.

Key Qualifications

• Bachelor’s degree in Aviation, Business Administration, or a related field preferred (equivalent professional experience will be considered).
• Minimum of 3–5 years of supervisory or management experience in airline, airport, or ground handling operations.
• Previous airline or passenger support services experience preferred.
• Demonstrated ability to speak, read, write, and comprehend English at a level sufficient to effectively communicate with passengers, team members, leadership, and regulatory authorities.
• Strong leadership, organizational, problem-solving, and communication skills.
• Working knowledge of passenger service systems, baggage handling processes, and airport operations.
• Ability to lead multiple frontline teams in a fast-paced, time-sensitive airport environment.
• Flexibility to work irregular schedules, including nights, weekends, holidays, and extended hours as required during irregular operations.
• Ability to work flexible hours, including nights, weekends, and holidays
• Must pass background check, drug screening, and SIDA badge requirements

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made for qualified individuals with disabilities.

This position requires the ability to:

• Communicate clearly and effectively in English, both verbally and in writing.
• Stand and walk for extended periods of time in operational areas.
• Lift and/or move items weighing up to approximately 70 pounds.
• Respond quickly and relocate in the event of emergencies.
• Maintain a neat, professional appearance in accordance with company standards.

Work Environment

The Operations Manager works in secure airport environments, both indoors and outdoors, and may be exposed to variable weather conditions, elevated noise levels, and active aircraft movement areas. Standard office equipment is also used for reporting, documentation, and communication.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law