Support Team - PC Support Technical

Job Description Summary

Aviagen® stands at the forefront of poultry genetics, pioneering research, and innovation on a global scale. Our broiler breeder brands are among the most recognized and respected in the industry, and each has a proven record of success in addition to a large and loyal global customer base.

We are seeking a Help Desk Technician to join our global IT team. Our team plays a vital role in supporting various business units and ensuring that employees have the tools and resources they need to succeed. This role is a great opportunity for individuals with 0–2 years of IT support experience, or recent graduates with strong technical skills, who are eager to learn and grow in a fast-paced enterprise environment. This position is based in Huntsville, Alabama, and requires an on-site presence.

Responsibilities

Job Description:

• Provide first-line technical support to internal employees via phone, email, remote tools, or in person.
• Troubleshoot hardware and software issues on Dell desktops, laptops, and peripherals.
• Support users with Microsoft Exchange on-prem, Zoom, Azure services, and in-house applications.
• Manage tickets through HappyFox and follow up to ensure timely resolution.
• Assist with user account administration, password resets, and access requests (Active Directory, Specops, Silverfort).
• Work with enterprise tools for: networking & monitoring, security, backup & recovery. procurement & requests
• Escalate complex issues to higher-level support when needed.
• Document troubleshooting steps, fixes, and best practices for the knowledge base.
• Assist with onboarding/offboarding of employees, including device setup and application access.
• Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Availability for occasional after-hours, weekend, or on-call work during system upgrades, deployments, or critical support periods to ensure uninterrupted IT operations.
• Must not own or reside in a household with any type of bird, due to Aviagen’s strict biosecurity requirements.
  
  

Physical Requirements

• Domestic travel to Aviagen sites across the United States to provide on-site IT support is required; opportunities may arise in the future for international travel.
• Ability to lift, carry, and move computer equipment and peripherals weighing up to 50 pounds.
• Frequent standing, walking, bending, kneeling, and reaching when installing, troubleshooting, or relocating IT equipment.
• Must be able to remain in a stationary position for extended periods when working at a desk or troubleshooting remotely.
• Ability to see details on screens and small device components; use hands and fingers to handle cables, connectors, keyboards, and tools.
• Driving/Travel: Valid driver’s license required for travel between sites
• Employment is contingent upon the successful completion of a background check and drug screening.
  
  

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 0–2 years of relevant IT/help desk experience.
• Familiarity with Microsoft Windows environments and Office 365/Exchange.
• Basic understanding of networking, security tools, and backup concepts.
• Strong problem-solving skills with the ability to prioritize multiple tasks.
• Excellent communication skills and a customer-focused mindset.
• Ability to work independently as well as part of a collaborative team.
• Must successfully pass the hands-on technical test
• Applicants must be a U.S. citizen or currently authorized to work in the U.S. at the time of hire and must maintain authorization to work in the U.S. throughout their employment with our company.
  
  

Eeoc

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.