What are the responsibilities and job description for the IT Technician position at Avery W Hall Insurance Agency?
Job Type
Full-time
Description
Job Classification: Non-Exempt; Full-Time Position
Pay Range: $55,000.00-$65,000.00
Location: West Virginia area preferred, open to any Blue Ridge Risk Partner or Avery Hall Insurance office locations
(not a remote position)
Job Summary:
The IT Technician is a key member of the IT department, responsible for providing technical support and resolving help desk tickets for staff across the organization. This role ensures the smooth operation of computer systems, hardware, software, and network infrastructure. The IT Technician performs the essential functions listed below, while meeting the quality and service standards developed by the agency.
Supervisory Responsibilities:
- None
Essential Functions:
- Responds promptly to help desk tickets and provides technical support to end users via phone, email, and in person.
- Diagnoses and resolves hardware, software, and network issues for desktops, laptops, printers, phone system, and mobile devices.
- Installs, configures, and maintains computer systems and applications according to company standards.
- Assists with onboarding and offboarding employees, including account setup and equipment provisioning.
- Documents support activities, solutions, and user instructions in the help desk system.
- Escalates complex issues to senior IT staff or external vendors as needed.
- Maintains inventory of IT equipment and assists with asset management.
- Supports IT projects, system upgrades, and routine maintenance tasks.
- Ensures compliance with IT policies, procedures, and security standards.
- Communicates effectively with staff, providing clear guidance and technical information.
- Proactively identifies opportunities to improve IT processes and user experience.
- Provides onsite support as need to office staff at various locations
Knowledge, Skills & Abilities:
- Strong oral and written communication skills; able train and explain technical concepts to non-technical users.
- Ability to function well in a fast-paced and sometimes stressful environment.
- Excellent interpersonal and customer service skills.
- Strong organizational skills, attention to detail, and time management abilities.
- Proficient with Microsoft Office Suite and Windows operating systems.
- Familiarity with basic networking concepts and troubleshooting.
- Ability to learn new technologies and adapt to changing environments.
Education and Experience:
- Prior experience in IT support or a help desk role is required.
- Associate’s degree in Information Technology, Computer Science, or related field preferred. •
- Experience with NinjaOne or other RMM and ticketing tools preferred.
- Experience with Office 365, Cisco Meraki, SQL Database preferred
- Basic knowledge of local and wide area networks (LANs and WANs) preferred.
- Industry certifications (CompTIA A , Network , or similar) are a plus.
Requirements
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Work is normally performed in a typical interior/office work environment. The employee frequently is required to remain in a stationary position, often standing or sitting for prolonged periods.
- While performing the duties of this job, the employee is regularly required to communicate, listen, and observe. Specifically, the employee must be able to communicate clearly on the telephone and in person.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. This includes repeating motions that involve the wrists, hands, and/or fingers.
- Position may require the employee to ascend and/or descend ladders, stairs, ramps, and the like.
- High stress, fast-paced environment with a high volume of work to be completed daily.
- Limited physical effort required or exposure to physical risk. However, one must be able to lift 50 pounds at times.
Travel and Schedule:
- Must be willing and able to travel to various locations within the agency footprint to support onsite needs (~15% of schedule)
- Must be able to work evenings and weekends to support updates and technical issues on occasion (~5% of schedule)
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Blue Ridge Risk Partners is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Salary Description
55,000-65,000
Salary : $55,000 - $65,000