What are the responsibilities and job description for the IT Field Technician position at Atlantic IT?
Position Overview
The IT Field Technician delivers onsite and remote technical support to Atlantic-IT.net clients,
ensuring seamless operation of end-user technologies. This role combines troubleshooting,
deployment, and maintenance with a strong focus on client satisfaction and professional
communication.
Key Responsibilities
- Provide onsite and remote support for PCs, printers, phones, conference systems, mobile
- Support Microsoft 365, Windows OS, SharePoint, QuickBooks, Adobe, and other cloud
- Diagnose and repair workstations, peripherals, and network issues.
- Ensure conference rooms and executive meeting spaces are fully operational.
- Manage and update support tickets, maintaining clear communication throughout the
process.
- Conduct proactive daily walkthroughs for VIP users.
- Assist with onboarding: workstation setup, user configuration, and orientation.
- Maintain security standards and confidentiality of client information.
- Escalate issues appropriately while ensuring client satisfaction.
- Support remote access technologies (Citrix, VPN, Terminal Server).
- Assist with low-voltage cabling (CAT5e, CAT6, fiber) as needed.
- Document procedures, troubleshooting steps, and configurations for knowledge continuity.
Knowledge, Skills & Abilities
- Exceptional customer service with professionalism and empathy.
- Strong written and verbal communication skills.
- Ability to troubleshoot quickly in fast-paced environments.
- Independent and collaborative work style.
- Ownership mindset and proactive problem-solving.
- Effective time management and prioritization.
- Composure under pressure and strong interpersonal skills.
- Positive, adaptable, and self-motivated attitude.
Technical Environment
- ConnectWise
- M365 Admin Center
- RMM platform (Kaseya, NinjaOne, N-able)
• Monitoring tools (Auvik, LogicMonitor)
- Documentation platforms (IT Glue, Hudu)
- Antivirus/EDR management portals
Qualifications
Education & Certifications
• Associate’s degree in IT or equivalent is preferred.
Experience
• 2 years in IT help desk or technical support.
Education & Certifications
• Associate’s degree in IT or equivalent is preferred.
- CompTIA A is required.
- Microsoft certifications are strongly preferred.
- Apple Certified Technician is strongly preferred.
Experience
• 2 years in IT help desk or technical support.
- 2 years supporting laptops, desktops, servers, and network devices.
- 2 years of onsite field support experience.
- 2 years of Apple hardware, macOS, iOS, and iPadOS is required.
- Familiarity with VPN, Citrix, RDS, VOIP systems is preferred.
- Active Directory, DNS, DHCP is preferred.
- Low-voltage cabling and fiber experience preferred.
- Knowledge of ConnectWise (Manage/Automate) is preferred.
Additional Requirements
• A valid Driver’s License is required
- Willing and able to travel up to 70% locally is required.
- Ability to lift and move technical equipment of 50 pounds is required.
To Apply: Please send your resume to Talent@Atlantic-IT.net
Salary : $44,200 - $58,829