Housekeeping Lead

Waterfront hotel seeks housekeeping lead in Idaho.

About Us

Nature lover? Outdoor enthusiast? Yet you want career opportunities and all the conveniences of a city?

Join our team at the Templin’s Hotel and Marina in Post Falls, Idaho.  

You’ll enjoy:

Opportunities for career growth. Managed by Avenue5 Residential, the property offers premier benefits and development.  

Tranquil beauty and outdoor activities. On the banks of the Spokane River, this property offers breathtaking views. You’ll also have easy access to hiking, fishing, and boating. Marina and private beach on-site.

A dynamic work environment. Templin’s Hotel and Marina will soon undergo extensive renovations and expansion. The result? An exceptional environment for our guests and team.

Meeting new people. Our guests come from around the world for a peaceful getaway. As you interact with them, you’ll hear their stories and make new friends.

Easy driving to airports and attractions. Just 15 miles to Coeur d’Alene Airport. Less than an hour to Spokane International Airport or Silverwood Theme Park.

Summary of Responsibilities:

The housekeeping lead works within the department to supervise the housekeeping and laundry operations to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to ensuring the cleanliness of the hotel, the executive housekeeper is responsible for maintaining a neat and organized housekeeping and laundry area for the security of the hotel linen and supplies inventory.

Primary Responsibilities and Objectives:

·         Focus on guest and associate satisfaction, as well as expense control and product quality

·         Knowledge of property cleaning techniques and chemical handling, requirements, and use of equipment

·         Direct development and performance of staff: follow up with corrections when needed

·         Maintain confidentiality of guest and associate’s information and pertinent hotel data

·         Work well under the pressure of organizing and attaining production schedules and timelines

·         Prepare and administer timely performance evaluations according to hotel standards

·         Maintain complete knowledge of correct maintenance and use of equipment

·         Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures, and manuals

·         Anticipates guests’ needs and responds promptly to guests’ requests

·         Always maintain positive guest relations

·         Resolve guest complaints, ensuring guest satisfaction

·         Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

·         Monitor and maintain cleanliness, sanitation, and organization of assigned work areas

·         Review the daily activities, such as purchases, meetings, appointments, VIPS/Special Guests, and Catering activities

·         Ensure that staff reports to work as scheduled and properly document any late or absent associates

·         Inspect grooming and attire of staff; rectify any deficiencies

·         Monitor staff performance and ensure all procedures are completed according to department standards; rectify deficiencies with respective personnel

·         Complete work orders for maintenance repairs and submit them to engineering. Contact engineering directly for urgent repairs

·         Foster and promote a cooperative working climate, maximizing productivity and associate morale

·         Interview and hire new personnel according to hotel policies and standards

Education and Experience:

·         High school diploma or GED preferred

·         Three to five years’ experience in a similar position in an upscale hotel

·         Previous guest relations training and experience required

Skills and Requirements:

·         Excellent written and verbal communication skills

·         Ability to communicate in English both verbally and written

·         Perform job functions with attention to detail, speed, and accuracy

·         Uphold and exemplify Avenue5 standards

·         Work cohesively with co-workers as part of a team

·         Understand guests' needs

·         Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment

Scheduling:

·         Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays

·         May be required to be on-call and aid during times of high demand

Environment:

·         Exposure to an environment typically found in a hotel or restaurant

·         Exposure to hot, cold, wet, humid, or windy conditions

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the job's essential functions. These functions include, but are not limited to:

·         Ability to lift, push, and pull up to 50 pounds

·         Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time

·         Ability to communicate and express or exchange ideas with others as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly

·         Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

·         Ability to tolerate stressful situations

·         Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.