Front Desk Associate

Work Hours: Nights, Weekends & Holidays Required

We are looking for a Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Associate responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hospitality industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Assist in Evening Wine & Cheese Social

Assist in Evening Cookie & Milk Social

Work experience in the hospitality industy.

Excellent Phone Skills.

Comfortable in a Fast Paced Environment

Experience with hotel reservations software, like RoomMaster, Cloudbeds and RoomKeyPMS

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Excellent communication and organizational