Associate Account Manager

Overview

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits (youtube.com)

Job Purpose:

The Associate Account Manager is an entry-level sales role where individuals focus on developing strong relationships with customers, connecting with key business decision makers and maintaining current business objectives. They will be responsible for improving Customer Loyalty and satisfaction and growing the book of business overtime. Candidates should be comfortable presenting to groups of people and have experience building and maintaining relationships with clients.

THIS IS AN ONSITE POSITION IN OUR PLANO OFFICE.

This position is associate referral eligible.

Responsibilities

Essential Duties:

• Manage existing relationships with contracted agencies.
• Serve as the main point of contact in all matters related to client concerns and needs.
• Oversee rollout of services for newly acquired clients to align both parties’ interests.
• Build and strengthen client relationships to achieve long term partnerships
• Ensure retention and client satisfaction.
• Work with sales and other internal teams.to develop strategic marketing plans and ensure KPIs are being met
• Maintain accurate client records, keeping track of any contract updates and renewals
• Research issues reported by clients and resolve them or escalate to the appropriate department.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Generate progress reports for clients and senior leaders within the organization
• Meet regularly with other team members to discuss progress and find new ways to improve business
• 50% travel to be expected
  
  
  

Knowledge, Skills, & Abilities:

• Excellent oral and written communication & presentation skills.
• Ability to present a professional and friendly attitude towards clients.
• Must be able to multitask with attention to detail and effectively manage time.
• Ability to work under pressure, to meet deadlines, to deal positively with risk mitigation and conflict resolution.
• Flexible and enthusiastic to learn new skills and problem solve solutions.
• Ability to develop ongoing rapport with clients and consumers and deliver value and relevant information
• A positive, collegial attitude and a high level of professionalism is essential.
• Strong relationship management skills
• Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment
• Proficiency in Microsoft Office, Salesforce & capable of learning new technology
• Proficiency in MS Word, MS Excel are expected qualifications.
• Aptitude for learning new systems and software
  
  
  

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• Self-motivated with a drive to excel independently.
• Strong work ethic and disciplined approach to required task
• Self-motivated with a drive to excel independently
• Strong work ethic and disciplined approach to required task
• Aptitude for learning new systems and software
  
  
  

Preferred Qualifications:

• Bachelor’s Degree
• Experience working on or part of a client relations team
• Experience in Government/ Corrections based industry
• Proficiency with CRM software
  
  
  

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally, may need to reach, stoop, or kneel.
  
  
  

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $49,004 – $55,864 annually (based on experience)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits
  
  
  

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.