Level 2 Help Desk Engineer (Level II – MSP Experience Required)

Job Title: Level 2 Help Desk Technician (Hybrid)

Location: Stamford, CT (Hybrid Remote & Onsite)

Job Type: Full-Time

About Us:

We are a fast-paced and client-focused Managed Service Provider (MSP) based in Stamford, CT. We support a wide range of businesses with their IT needs, providing exceptional service, reliable solutions, and a security-first mindset. As we continue to grow, were looking for a skilled and motivated Level 2 Help Desk Technician to join our team.

Position Summary:

As a Level 2 Help Desk Technician, you will be responsible for providing both remote and onsite support to our clients in the Stamford, CT area. Youll act as an escalation point for Level 1 issues and handle more complex technical problems related to networks, systems, and software. This hybrid role is ideal for someone who is technically adept, eager to grow, and passionate about cybersecurity and customer service.

Key Responsibilities:

· Provide Level 2 support for desktops, laptops, printers, mobile devices, and networking issues

· Manage and troubleshoot Microsoft Office 365 environments (including Exchange, Teams, SharePoint)

· Support and maintain Active Directory, DNS, and Group Policy

· Perform onsite visits to client locations as needed for installations, troubleshooting, and project work

· Document work thoroughly in ticketing and knowledge base systems

· Escalate unresolved issues to higher-level engineers when appropriate

· Maintain a strong focus on cybersecurity best practices across all client environments

· Stay up to date with new technologies and participate in ongoing training and certifications

Qualifications:

· 2 years of experience in a help desk or technical support role, preferably with an MSP

· Proficient in Microsoft Office 365 administration and support

· Strong knowledge of Active Directory and DNS

· Familiarity with remote monitoring and management (RMM) tools and ticketing systems

· Excellent communication and customer service skills

· Self-motivated, detail-oriented, and able to manage multiple priorities

· Must have a valid driver's license, reliable transportation, and be located within commuting distance of Stamford, CT

· Strong understanding of cybersecurity principles and a commitment to securing client environments

Preferred:

· Relevant certifications such as CompTIA A , Network , Security , Microsoft 365 Certified, etc.

· Experience supporting Windows servers, firewalls, and backup solutions

Why Join Us?

· Be part of a close-knit team that values your input and growth

· Exposure to a broad range of technologies and industries

· A hybrid work environment with flexibility and autonomy

· Ongoing professional development and training

· Competitive compensation and benefits