What are the responsibilities and job description for the Field Service IT Engineer (Level II – MSP Experience Required) position at Avaunt Technologies Inc.?
Title: IT Field Service Engineer (Level II – MSP Experience Required)
Location: North Jersey / New York Metro
Regional Office: Kenilworth, NJ
Work Type: Hybrid (Field, Office, Remote)
As an IT Field Service Engineer (Field), you will be responsible for implementing and troubleshooting various technologies in our fast-growing consulting firm. Work will be done on-site at client locations, in-office technical configuration, and at times can be remote for customer locations in the NJ / NY Metro area.
Key Responsibilities:
- Provide technical services to our clients based in the New Jersey/New York metro markets
- Research technically sound solutions to small and medium business technology environments
- Utilize monitoring tools and services to support our client base Provide outstanding customer service with direct interaction with the client base
- Document project and support calls with clear and concise communications
- Set up system and network architecture for new and current business clients
- Install multi-vendor hardware technologies in Server, SAN, LAN, WAN, VPN
- Monitor Disaster Recovery and Business Continuity solutions
Basic Skill Proficiencies Required in the following technologies:
- Active Directory / Group Policy configuration, troubleshooting, and maintenance
- Prior Managed Services (MSP) experience required.
- Microsoft Azure, Intune Android, and IOS knowledge
- Virtualization experience with VMWare / Hyper-V ISCSI, LAN/WAN, WiFi, Firewall, and Routing knowledge Windows Server OS experience with install, troubleshooting, management and maintenance
- Basic Linux a plus, but not required.
Requirements:
- High School Diploma or equivalent required; Some college preferred.
- 5 years of experience serving IT support needs required; prior MSP experience is required.
- Prior experience with Microsoft 365 experience and Teams required.
- Strong Windows Desktop experience, installation and troubleshooting.
- Mac experience preferred.
- Ability and comfortable working directly with clients
- Excellent documentation skills required.
- Ability to write technical processes and perform technical duties
- Licensed and own a vehicle, willing to travel within the NJ/NY Metro area-
- Advanced understanding of IP, DNS, and the OSI model Knowledge of current and previous technologies
- Solid communicator with excellent professional client skills
- Key Certifications in the Industry
- Exceptional problem-solving skills
This is a career-oriented position with excellent benefits package, 401k with company matching program, travel reimbursement and excellent holiday/paid time off program. Join us and come be a part of this hyper-growth company!
