Housekeeping Manager

The Housekeeping Manager is responsible for leading and developing a team of housekeepers through coaching, performance management, and optimizing daily operations to meet productivity and quality standards. You'll lead recruiting, scheduling, and fostering a collaborative work environment while participating in hands-on cleaning and inspections to maintain our high standards. This role combines leadership development with operational oversight, making you a key player in delivering exceptional guest experiences while managing costs and building strong team relationships.

• Responsible for leading and developing the Housekeeping team through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.


• Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.


• Ensures proper staffing and scheduling for maximum productivity.


• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.


• Lead the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.


• Lead controlling payroll costs to achieve maximum profitability.


• Communicate priorities to staff through daily and weekly meetings.


• Participate in daily operations including cleaning and inspecting of units to maintain standards.


• Identify and report any maintenance related problems to the Maintenance and / or local Operation team.

Skills Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.


• 2 - 4 years experience working in Housekeeping, Maintenance or similar hospitality Operations position.


• Prior experience in supervisory or management level position in a similar industry.


• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.


• This role involves frequent travel between worksites, so reliable personal transportation is essential.


• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.


• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.


• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment   Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.


• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.


• Reliable transportation required.


• Regular travel within the locally assigned market and / or region.


• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.