Field Ops Support Specialist

The Field Operations Support Specialist provides hands-on service and operational support across maintenance, housekeeping, supplies, and property readiness. This role serves as a critical execution arm for Field Operations, owning assigned service tickets from start to finish and ensuring timely resolution, clear documentation, and high-quality standards across the property portfolio. This position works extensively within our field operations software, is accountable for closing work orders with detailed notes, and partners cross-functionally with Property Managers, Onboarding, Revenue, Guest Services, and third-party vendors to keep homes guest-ready and operationally sound.

Schedule: 10:00 am-6:30 pm

 Position: Full-time Seasonal

Core Responsibilities

Ticket & Work Order Execution

• Own assigned service tickets from dispatch through completion, ensuring:
  
  
  
  • Timely resolution
  
  
  • Accurate status updates
  
  
  • Clear, detailed documentation in the field operations system
  
  


• Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure


• Escalate issues appropriately and communicate progress to internal stakeholders

Property Readiness & Field Support

• Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards as assigned

Support maintenance and housekeeping operations through:

• Punch list execution


• Light maintenance tasks


• Quality assurance checks


• Deliver and install supplies, amenities, linens, and equipment as needed

Inventory & Logistics

• Track and manage field inventory (linens, amenities, supplies, equipment) as needed


• Support restocking, transfers, and organization of storage locations as needed


• Coordinate deliveries and returns with vendors and internal teams

Cross-Functional Coordination

Partner closely with:

• Logistics Coordinators and Logistics Managers on tickets and resolutions


• Property Managers on property needs and priorities


• Guest Services on in-stay issues requiring ticket resolution


• Onboarding on new home readiness


• Revenue and Marketing on photo readiness and listing standards


• Coordinate with third-party vendors to ensure work orders are completed to standard and on time (in coordination with the assigned Property Manager)

Documentation & Systems

• Maintain accurate records in field operations software, including:
  
  
  
  • Work performed
  
  
  • Photos and inspection results
  
  
  • Inventory usage
  
  
  • Vendor activity
  
  
  • Follow established SLAs and escalation protocols
  
  

General Support

• Support seasonal surges, emergency response, and special projects


• Provide cross-coverage across markets or teams as needed


• Other duties as assigned

Skills & Qualifications

• High school diploma or equivalent required


• 1 years of experience in field operations, maintenance, housekeeping, logistics, or


• hospitality preferred


• Strong organizational skills and ability to manage multiple tickets and priorities


• Comfortable working from mobile apps, ticketing systems, and property management


• software


• Detail-oriented with a strong commitment to documentation and follow-through


• Physically able to lift up to 50 lbs and perform field-based tasks


• Reliable transportation and valid driver’s license


• Flexible schedule including weekends, holidays, and on-call support as needed


• Professional, service-oriented, and able to work independently while collaborating across teams

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment


• Ability to move freely and lift up to fifty (50) pounds without assistance.


• Valid driver’s license and reliable transportation and ability to conduct in-market property


• visits regularly.


• Available for evening/weekend inspections, calls, or property emergencies


• Primarily market-based role with combination of office and field work