Salon Assistant

AVANTGARDE
SALON | BELLEAIR

FRONT DESK & CLIENT SERVICES COORDINATOR

Reports To: Owner

POSITION SUMMARY

The Front Desk & Client Services Coordinator is the first point of contact for clients of Avantgarde Salon Belleair and plays an important role in creating a welcoming, professional, and organized salon experience. This position answers incoming calls, schedules and manages appointments for the salon’s service providers, greets clients, coordinates changes and cancellations, and helps keep the salon running smoothly throughout the day. The coordinator also assists with client shampooing, color removal, and maintaining a clean salon environment.

Because this role manages appointments across multiple service providers, excellent communication, attention to detail, professionalism, and an understanding of each provider’s services and scheduling requirements are essential.

CLIENT SERVICE & FRONT DESK

· Greet every client warmly and professionally upon arrival.

· Answer incoming telephone calls promptly and courteously.

· Assist clients with questions regarding salon services, availability, pricing, and scheduling.

· Create a welcoming and positive experience from the initial phone call through checkout and departure.

· Maintain a friendly, polished, and helpful demeanor, including during busy periods.

· Respond appropriately to client questions or concerns and involve the Owner when necessary.

APPOINTMENT SCHEDULING

· Schedule appointments accurately for all salon service providers.

· Understand the services offered by each provider and the appropriate time required for each service.

· Match clients with the appropriate provider based on requested service, availability, and client preferences.

· Confirm appointment dates, times, services, and providers; manage changes, cancellations, and rescheduling.

· Help maintain productive schedules by appropriately filling openings and responding to cancellations.

· Avoid scheduling conflicts, insufficient appointment times, and other booking errors.

· Maintain client contact and appointment information accurately within the salon scheduling system.

CLIENT COMMUNICATION & SALON COORDINATION

· Make or coordinate appointment confirmations and reminders and return client calls and messages promptly.

· Communicate cancellations, delays, schedule changes, arrivals, and special requests to the appropriate provider.

· Assist clients in scheduling future appointments before leaving the salon.

· Maintain appropriate confidentiality regarding client information and salon business.

· Maintain awareness of the daily schedule and anticipated client flow.

· Keep the entire salon clean, tidy, sanitary, and welcoming throughout the day, including reception, waiting areas, shampoo stations, and shared work areas.

· Assist the Owner and salon team with reasonable administrative and operational tasks as needed.

SALON SERVICE SUPPORT

· Shampoo clients as directed by salon service providers, ensuring client comfort and proper care.

· Assist with rinsing and removing hair color as directed by the responsible service provider and in accordance with salon procedures.

· On-the-job salon training will be provided if an applicant does not yet have shampooing or color-removal experience.

SALON CLEANLINESS

· Keep shampoo stations, reception areas, common areas, and shared workspaces clean and organized throughout the day.

· Clean and reset work areas between clients, and assist with towels, supplies, and routine salon upkeep.

QUALIFICATIONS & SKILLS

· Excellent telephone and in-person communication skills with a friendly, polished, professional presence.

· Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.

· Strong computer skills and ability to learn salon scheduling and point-of-sale systems.

· Good judgment when handling scheduling conflicts and client concerns.

· Dependability, punctuality, reliability, discretion, and a team-oriented attitude.

· Previous salon, hospitality, customer service, medical office, or appointment-based experience is preferred but not required. Training in shampooing and color removal will be provided in the salon for applicants who do not already have these skills.

PERFORMANCE EXPECTATIONS

· Accurate appointment scheduling and timely, professional handling of incoming calls.

· High-quality client experience and prompt handling of cancellations and schedule changes.

· Helping minimize unused appointment time when cancellations occur.

· Accurate communication between clients and service providers and organized client records.

· Reliable attendance, punctuality, professionalism, and teamwork. Consistent salon cleanliness and safe, attentive assistance with shampooing and color removal.

LOVE LAUGHTER RELIABILITY - Exceptional client service starts at the front desk.

Pay: $15.00 - $23.00 per hour

Benefits:

• Employee discount
• Free parking
• Paid training
• Store discount
• Tools provided

Work Location: In person

Salary : $15 - $23