What are the responsibilities and job description for the Senior Consultant position at Avanciers Inc.?
Avanciers is seeking a highly skilled Senior Consultant / SSPA Escalations Specialist for an exciting opportunity with one of our Fortune 500 clients. This is a remote position based in Bellevue, WA (candidate must reside locally).
Role: Senior Consultant / SSPA Escalations Specialist
Location: Bellevue, WA (Remote, but candidate must reside in Bellevue)
Roles & Responsibilities:
- Deliver in accordance with the Supplier Security & Privacy Assurance (SSPA) Program Guide and associated DTPs/SOPs/KAs for all requests/tickets in the queue.
- Identify opportunities to schedule calls/meetings with users or suppliers to expedite delivery and reduce lead time.
- Conduct quality checks and provide refreshers to the team where appropriate.
- Expert-level knowledge in compliance and audit requirements (DPR, INA, SAAS, PCI).
- Maintain/exceed SLA and KPI targets consistently.
- Support team in creating/updating DTPs/SOPs/KAs and performing UAT for internal/external tools.
Qualifications & Experience:
- Graduate in any stream with 4 years of relevant experience in program/project/stakeholder/user management and handling escalations.
- Must have customer service experience handling the Escalation Ticket on data privacy and Supplier Security
- Experience in customer support and ticket management preferred.
- Certifications (Preferred): CIPP or CISSP.
- Strong analytical, logical, and problem-solving skills with customer-facing experience.
- Ability to work with international teams and collaborate effectively.